Job Specifications
As an IT Infrastructure Systems Engineer, you will be responsible for troubleshooting and supporting Windows and Azure server environments. Experience with Linux and OpenShift is a plus. You should have solid knowledge of DNS, DHCP, networking, and operational solutions, and be comfortable working with multiple teams and partners. The role requires autonomy, teamwork, process awareness, documentation skills, and strong troubleshooting abilities, including root cause analysis and implementing workarounds. You will also be involved in automation and software packaging for Windows desktops, with experience in Intune and SCCM. Monitoring and at least 3 years of experience in Windows and Azure systems are required.
Job Description
Responsibilities
Install, configure, and troubleshoot Windows and Azure systems, ensuring stability and service continuity.
Configure and review monitoring of systems to maintain supportability, stability, and performance.
Provide high-level support, coordinate with internal and external partners, and resolve incidents and problems.
Support may be provided in person or through coordination.
Tasks
After onboarding, you will be responsible for Windows systems, including:
Installing and configuring Windows and Azure (Linux and OpenShift are assets)
Supporting and maintaining server systems (Windows, Azure, Linux, ESX are assets)
Monitoring systems
Managing firewall, DNS, and DHCP requests
Upgrading and patching systems (Windows and Linux)
Following up on incidents and changes
Assisting IT colleagues in meetings, especially regarding Windows systems
Writing and following documentation and procedures
Translating technical language for customer support
Understanding system interfaces and flows
Automating deployment of scripts and software
Managing external and internal partners for incidents, changes, and escalations
Technical Environment
You should master as many of the following technologies as possible, especially in the Linux and Windows scope:
Microsoft: Windows 10/11, Windows Server 2016/2019, Active Directory, Azure Active Directory, AAD Connect, Azure
Linux (asset): Red Hat 8/9, CentOS 9
OpenShift (asset): Versions 4.16–4.18
DNS/DHCP: Windows, Azure, Linux
Virtualization: Azure
Automation: GIT, GitLab, Powershell, Ansible, Bash (asset)
Monitoring (asset): Zabbix, Dynatrace
Applications (asset): Jira, Netterrain
Networking (asset): Firewall requests and diagnostics, troubleshooting network issues
Qualifications
Profile
Minimum 3 years’ experience with Windows systems
Strong analysis and troubleshooting skills
Ability to coordinate and plan changes and small projects
Precision in handling changes and incidents, with regular follow-up
Certifications in relevant technologies (Windows, Azure, OpenShift, GIT, Ansible, Fortigate, etc.) are a plus
Assertive and respectful in interactions with colleagues and end users
Efficient under pressure and flexible with priorities
Able to translate technical concepts for customers
Good communication skills
Comfortable with Microsoft Office and diagramming tools
Fluent in spoken and written French and English; Dutch is a bonus
About the Company
act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia.
We support the world's largest groups across the entire digital product development lifecycle: from digital design to growth and scaling strategies, through software engineering, architecture definition, data engineering and data science solutions. We focus on accelerating the digital...
Know more