Job Specifications
Infrastructure Analyst | Longterm Contract | Hybrid in Charlotte, NC
Optomi, in partnership with a leading enterprise organization, is seeking an experienced Infrastructure Analyst to join their team in Charlotte, NC (Hybrid)! This role supports Microsoft productivity and collaboration tools—including Exchange, SharePoint, Teams, and OneDrive—while providing advanced technical leadership across application design, implementation, troubleshooting, maintenance, and improvement initiatives. The ideal candidate is a seasoned analyst capable of working independently, driving platform enhancements, and serving as a subject matter expert on complex issues and projects.
Experience of the right candidate
Bachelor’s degree in Computer Science or related field
5–10 years of experience in application development and/or application support
Experience supporting Microsoft tools: Exchange, SharePoint, Teams, OneDrive
Background managing large assignments and leading smaller technical projects
Strong skills in requirements analysis, design, coding, testing (unit/system/integration), documentation, and implementation
Ability to work independently, prioritize multiple tasks, and meet tight deadlines
Understanding of client/server architecture and object-oriented design
Experience supporting vendor-installed applications
Excellent oral and written communication skills and strong teamwork abilities
Desired:
Experience working in Agile environments
Ability to collaborate with stakeholders with differing priorities
Strong problem-solving skills delivering reliable, high-quality solutions
Familiarity with SDLC and experience leading others in its use
Experience with schema/database design and enterprise standards
Responsibilities of the right candidate
Lead troubleshooting efforts and resolve complex technical issues independently
Support, maintain, and work with vendors for break-fix, patches, upgrades, and service packages
Coordinate and perform routine maintenance—patches, service packs, upgrades—with operations and DBA teams
Utilize Agile or waterfall methodologies for application development and maintenance; act as SME or Technical Lead
Identify and design platform improvements, defining upgrade/change processes and cadence
Facilitate automation and guide teams in proper use of cloud technologies
Research emerging technologies and recommend solutions at the application or integration level
Design modifications based on business requirements and coordinate development efforts
Process change requests and produce QA documentation for implementations
Thoroughly document work and follow established procedures
Communicate downtimes, changes, issue status, and defects clearly across IT and business users
Present complex technical topics in a clear, understandable format
Facilitate meetings, provide direction to team members, and build strong cross-functional relationships
Demonstrate strong interpersonal skills (listening, negotiation, conflict management)
Manage stress, adapt to change, and maintain a positive and effective work style
Know when to escalate issues and communicate status updates appropriately
About the Company
Established in 2012, Optomi is committed to providing superior IT Talent Services via contract, contract-to-hire, and team augmentation models. Our delivery teams are aligned by competencies focused on 7 key areas in technology: Business Optimization, Software Engineering, Cloud & Infrastructure, Cyber Security, Data Modernization, ServiceNow, and Emerging Technologies. Our skillset-focused approach allows our recruiting teams to become experts within their space and streamline the hiring process. We save you time and money ...
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