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[5613] Senior Service Manager

[5613] Senior Service Manager

On site

Braine-l’alleud, Belgium

Senior

Freelance

26-11-2025

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Skills

Risk Management Project Management

Job Specifications

Start date: January 2026

Clearance: NATO Secret or equivalent

Location: Braine L'Alleud, Belgium

Requirements:

Shall have a proven record in Service Management, within the NATO and Commercial environments.
Shall have a proven record in Customer Relationship Management, and ability to communicate effectively with NATO civilian staff, Military staff and Commercial Partner staff, at all levels.
Shall have a thorough understanding of NCI Agency C2 structure and service lines/ centers.
Shall have a thorough understanding of ITIL ® methodology, Programme Management methodology and Project Management methodology.
Shall have a thorough understanding NCIA Service Now tool set, NCIA EBA tool set and NCIA ITSM tool set.
Shall have a thorough understanding of NATO Allied Operations and Mission processes and procedures and NATO DCIS processes and procedures.
Shall have a thorough understanding of OLA and SLA processes and procedures
Shall have a thorough understanding of Risk Management techniques when applied in a commercial environment.
Shall be conversant with Microsoft Office tool set.

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About the Company

Empowering enterprises to thrive through...expert staffing, strategic consultancy & innovative solutions. • Consulting - International provider of IT & Cyber staffing in sensitive environments • Space - Pioneers of "Cyber in Space" making orbital objects resilient Know more