Job Specifications
This Is How You WOW
Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
Establishing strong relationships with key Internal and Head Office stakeholders
Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
Being the voice and champion of CRM and its role in the business
Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
Owning and managing any system costs and budgets associated with the CRM team and platform
Overseeing system integrations, software implementations, and infrastructure upgrades
Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
Ensuring compliance with data security, privacy regulations, and industry best practices
Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency
Managing and working alongside the CRM specialists to support a number of administrative tasks
It would be WOW if you would bring this in:
CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
SAP preferred, not essential
A good understanding of data analytics
Strong management and leadership skills
Excellent commercial acumen
Operational and strategic approach
Our Kärcher WOW Package
Pension Scheme
Discretionary Bonus Scheme
24 days annual holiday + bank holidays (increases with service)
Simplyhealth Cash Plan (including retail discount scheme)
Critical Illness Cover and Life Insurance
Staff discount on Kärcher products
So: Wanna WOW with us?
This vacancy is being managed exclusively by Cameo Consultancy, to be considered for this position please apply here or send your application to hello@cameoconsultancy.co.uk
Please note, any applications submitted via this job advert are not monitored and will not be considered for this role.
Together towards a clean world
Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.
Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.
About the Company
Karcher, a family-owned enterprise, is the world's leading provider of cleaning technology. With pressure washers, vacuums and steam cleaners, home and garden pumps, sweepers and floor scrubbers, vehicle washes, cleaning agents, dry ice blasters, drinking and waste water treatment plants, and water dispensers, it offers a range of innovative problem solutions. These include coordinated products, cleaning agents and accessories, along with advice and service.
Imprint & Netiquette: https://www.kaercher.com/int/social-media.ht...
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