Skills

Leadership CRM Analytics

Job Specifications

Head of CRM | Health & Fitness | Up to £110,000 DOE + Bonus + Shares | London / Hybrid

We’re currently working with one of the UK’s most recognised names in the Health & Fitness industry. They’re looking to hire a Head of CRM to join their senior digital leadership team during an exciting period of growth.

The Company

With over a decade of industry presence, this brand has grown to hundreds of locations across the UK and supports a community of close to one million members. They’ve built a strong reputation for combining commercial ambition with a genuinely people-first culture, with CRM playing a central role in how members are engaged and retained.

The Role

This is a senior role that blends strategic ownership with hands-on leadership. You’ll own the end-to-end CRM strategy across lifecycle, retention, service, and commercial communications, while staying close to execution and delivery.

You’ll lead and develop a high-performing CRM team, take ownership of platform capability and governance, and partner closely with Product, Data, Analytics, and Commercial teams to deliver a joined-up, member-first experience that drives long-term commercial value.

The Candidate

Key attributes of the suitable Head of CRM include:

Strategic owner who stays close to delivery - You’re comfortable setting the long-term CRM vision, but you also enjoy being hands-on when it matters — guiding execution, unblocking issues, and ensuring high standards across day-to-day delivery.
Commercially minded CRM leader - You understand how CRM drives revenue, retention, and lifetime value, and you’re confident partnering with senior stakeholders to turn customer insight into measurable commercial impact.
People-first leader with strong operational grip - You know how to build, mentor, and motivate high-performing teams, while also owning platform stability, governance, and best practices in a fast-paced, consumer-focused environment.

About the Company

Nicholson Glover was founded in 2002. While the world of recruitment has changed a lot since then, a few things around here have not. For example, a concerted effort to continually build on our knowledge of the markets we serve; a firm commitment to an honest and helpful approach; and a priority for repeat business over short-term wins. Through astute questioning, attentive listening, and relentless networking, we provide a recruitment experience that ignites growth for individuals and organisations. Igniting growth t... Know more