Job Specifications
Gordon Ramsay Restaurants is seeking an experienced and commercially focused Digital Trade Manager to lead the eCommerce and digital performance across our portfolio of restaurants. This pivotal role will drive online revenue generation through voucher and experience sales, digital partnerships, website optimisation, and home delivery channels across UK and US.
Key Responsibilities
Own and deliver the commercial growth strategy for digital sales, including gift vouchers, dining experiences, and home delivery revenue.
Manage trading performance across the brand websites, ensuring conversion rate optimisation (CRO) and exceptional user experience to maximise bookings.
Develop and manage relationships with third-party partners such as Virgin Experiences, Red Letter Days, and other online retailers to maximise exposure and sales performance.
Oversee paid performance channels (including PPC, paid social, display, and affiliate marketing) in collaboration with the marketing team and external agencies, driving continuous ROI improvements.
Partner with internal teams to ensure that product, pricing, and inventory for experiences and vouchers are accurate, appealing, and consistent with brand standards. Analyse sellthrough and redemptions to recommend new products and experiences to maximise profitable demand.
Regularly analyse trading reports, performance data, and digital behaviour to provide actionable insights and recommendations to senior leadership.
Manage seasonal and campaign trading calendars to align with the wider marketing and business goals across the restaurant group.
Champion digital best practices, exploring new tools and partners to enhance sales performance, visibility, and customer experience.
Skills and Experience
Proven track record in eCommerce or digital trade, ideally within hospitality, retail, or experiential sectors.
Strong commercial mindset with experience in managing online revenue streams, paid channels, and third-party sales partnerships.
Highly analytical with expertise in digital analytics platforms (GA4, Looker Studio, etc.) and conversion optimisation.
Hands-on understanding of CMS platforms, product merchandising, and digital campaign management.
Excellent communication and collaboration skills with the ability to work closely with marketing, operations, and external partners.
A passion for hospitality, premium experiences, and delivering outstanding digital customer journeys.
What we offer you
A fantastic 50% staff discount on food and drink in UK restaurants
50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family
Private Medical Insurance – Single Cover
MYNDUP - up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy
Stream - Employees can access up to 50% of wages before payday
Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
Lunch provided at Office Locations and in Restaurants
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
About the Company
Founded in 1998, Gordon Ramsay Restaurants comprises the restaurant business of acclaimed chef, restaurateur, TV personality and author Gordon Ramsay. It is one of the largest privately-owned restaurant groups in the UK with 34 restaurants.
The group has a further 22 restaurants internationally including Shanghai, South Korea, Malaysia, France, Dubai, Singapore and now Thailand, with further international openings planned. Additionally, across the US the business currently has 32 restaurants, with a global total of 88 rest...
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