Skills

Leadership JavaScript ServiceNow Problem-solving Technical Writing Architecture Programming Analytical Skills Shell Project Management Analytics Web Development

Job Specifications

***We are unable to sponsor for this permanent full-time role***

***Must be ServiceNow Admin certified***

***Position is bonus eligible***

Prestigious Enterprise Company is currently seeking a ServiceNow Technical Lead with strong ServiceNow Catalog and Knowledge Management experience. Candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics. This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows.

Responsibilities:

Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
Project Management: A leader managing multiple projects and work in a fast-paced environment.
Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
Willingness to adapt to changing business and technical priorities.

Qualifications:

8-10 years of relevant experience
Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
Understanding of UX/UI best practices
ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

About the Company

With over 39 years of experience, Request Technology, LLC, formerly Quest Enterprises, Inc., is an established entrepreneurial executive search firm that specializes in recruiting Information Technology professionals for organizations throughout the United States. Extensive industry knowledge and long term working relationships offer the ability to know exactly what our clients need, providing them with the best available candidates in today's competitive job market. Request Technology, LLC consists of a group of Associate R... Know more