Job Specifications
Something & Nothing is disrupting the global soda category with a range of award-winning Premium Sodas designed for the modern consumer. Our beverages are available in the US, UK, and Europe, and can be found at the world's best retailers, hotels, cafes, and restaurants.
Join us in our exciting journey of growth! We're seeking an enthusiastic individual who can impress our customers with exceptional service, manage order processing to guarantee prompt product delivery, and provide valuable support to our sales team by meticulously overseeing product information.
Who are you?
You are a passionate administrator with a keen eye for detail, you are the most organised person you know, and you thrive in an environment where you can truly own what you do. You love working with customers around the world; you are resilient and extremely proactive with a positive disposition.
We are looking for someone with strong, proven experience in customer service and sales administration. You will be working in our Operations team, but will be solely responsible for Customer Service and Sales Admin. You will have flexibility and autonomy to do what is best to get the job done.
Requirements
Skills for success
High attention to detail
Confidence in delivering empathetic customer service
Ability to perform at pace
Unwavering resilience
Your Responsibilities
Wholesale Customer Admin
Set up all new wholesale customers and manage database
Work with sales and finance team to ensure pricing and promotional funding is correctly invoiced
Complete customer new line forms
Manage the product information database to ensure accurate and relevant information is available to all members of the team
Reconcile orders and ensuring timely completion of orders in our WMS
Exporting and sharing of sales reports upon request
Wholesale Order Processing
Process wholesale orders, ensuring orders are sent on time and in full
Book in collection/delivery with warehouse & transport companies
Resolve any order or delivery issues
Customer Service
Responding to B2B and DTC customer queries and, if needed, direct them to relevant people in the team
Proactively reaching out to customers who experience any delivery issues
Offering advice and support to help customers find stockists and distributors
Arrange samples and update the samples tracker to support the Sales team in securing new customers
Assistance in training our AI systems to reduce the number of customer service tickets (We believe that AI plays a strong part in supporting our human team; we do not see it as a means of replacement)
Production Admin
Ensure productions are accurately logged in our ERP post completion
Add/complete Purchase orders to our ERP
Product Information Management
Create sell sheets for each product, and ensure all information is up to date
Update and maintain the product information hub
Share product information with relevant partners as needed
Global Team Support
Work with our team across the US, UK, Europe, and Australia to support with administrative tasks
Benefits
Employment Full Time (Part Time on request)
Salary of £35,000
Monthly work from home allowance
Equity/option participation
Generous PTO (39 days) and flexible working
Opportunity to build an exciting emerging brand
Training and development
Co-Working access if preffered
All the soda you can drink
Something & Nothing is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
About the Company
People, music, art, food, places and design. Everything we have thought, touched, broken and rebuilt has been poured into Something & Nothing. This is our first and best album. There is no eureka moment, unique selling point or false function. There are a million pieces to this story. We don't know the ending but this is the beginning. A love of flavour, our planet and beauty. We don't know what will happen next, but we are excited to find out. “You have to have something to have nothing and you have to have nothing to have ...
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