Job Specifications
Job ID: 61259
Job Category:
Division & Section: Parks, Forestry & Recreation, PFR Management Services
Work Location: City Hall 100 Queen St. W, ON & Scarborough Civic Centre, 150 Borough Drive ON
Job Type & Duration: Full-time, Temporary Vacancy, (12 months)
Salary Range: $123,833-$ 170,184
Ideal Hiring Zone: $139,976-$151,764
Shift Information: Mon-Fri, 35 hours/week per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 28-Jan-2026 to 11-Feb- 2026
Information Sessions
We invite you to join us for an information session on the position with hiring Director Kathleen Harquail. There are two options available (note the content will be same).
Tuesday, February 3 - 6:00pm-6:45pm
Microsoft Teams meeting Join: https://teams.microsoft.com/meet/29904463932561?p=CrReu0ck27e7qS5GTZ
Meeting ID: 299 044 639 325 61
Passcode: zT9ib9TY
Dial in by phone +1 647-749-7152,,633526394# Canada, Toronto
Phone conference ID: 633 526 394#
Thursday, February 5 – 12:15-1:00 p.m.
Microsoft Teams meeting Join: https://teams.microsoft.com/meet/28547583255861?p=g4YgYMOQhaL66nl0MQ
Meeting ID: 285 475 832 558 61
Passcode: AM3TX2hf
Dial in by phone
+1 647-749-7152,,153084278# Canada, Toronto
Phone conference ID: 153 084 278#
Reporting to the Director, Management Services the Manager, Strategic Workforce Management will provide divisional leadership on workforce management including divisional employee relations and workplace investigations. The Manager will coordinate Divisional efforts with the People and Equity Division regarding strategic human resource planning, employee relations, workplace investigations, human rights training, performance management and provide high quality customer service through improvement strategies, best practices and quality control programs.
Major Responsibilities
Develops and implements detailed plans and recommends policies regarding program specific requirements. Supports the Division’s workforce strategy and monitors employer of choice performance metrics.
Manages, motivates and trains the units staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Manages the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
Oversees and ensures the successful investigation and resolution of complaints including complex systemic issues. Ensures that all elements of the complaint resolution process are aligned and carried out in accordance with office standards, including quality, timeliness and outcome of cases.
Provides leadership and guidance to all staff who handle cases and directs case management support. Reviews and/or prepares investigation plans, gathers evidence, interviews, analyzes and prepares reports.
Leads and manages investigations and meetings, assigning and monitoring work to ensure that assignments are completed in a timely manner and in accordance with divisional policies and procedures.
Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
Develops and guides a strategically focused, customer service centred workforce development strategy for the Division and oversees its execution.
Works closely with the General Manager, Directors and Corporate People & Equity to ensure the Division effectively and efficiently manages talent strategies.
Provides strategic leadership to grow the Division’s relationships with partners and alliances, specifically with learning and certifying institutions.
Collaborate with Corporate Employee Relations to administer collective agreements and ensures consistent application of policies, procedures, and legislative requirements across the Division to all levels of staff.
Provides high quality customer service through improvement strategies including communication, training, education, technological improvement, best practices and quality control programs.
Cultivates organizational leadership by liaising with others, including directors, operational management and unit staff.
Manages the Divisions' learning and development needs through assessment, design, development, delivery, coordination and evaluation, incorporating adult learning principles.
Ensures Divisional compliance with legislative training and accreditation requirements and maintain collaborative partnerships with other municipalities, ministries, and colleges on training-related matters. Participates in negotiations with Provincial Ministries on matters related to training and legislative requirements as well union negotiations related to divisional workforce planning initiatives and training and development i.e. apprenticeship