Skills

Communication Teamwork Sales Customer Service Coaching

Job Specifications

Customer Success Manager: Fast-Track Your Career with Expert Mentorship in London

The Opportunity

Most job applications feel like shouting into a void. Tangent changes that. We have partnered with an innovative, high-growth technology company pioneering solutions in the AI-powered data insights sector to find their next Customer Success Manager in London. When you apply through Tangent, you don't just get a job; you get a free industry mentor to coach you through the interview process and ensure you land the role with the best possible package. This service is 100% free for candidates, we are paid by the employer to find and coach the best talent.

The Role

As a Customer Success Manager, you will be the cornerstone of client relationships, ensuring they maximise value from cutting-edge AI solutions. You will:

Be the primary point of contact for a portfolio of key clients, building strong, lasting relationships based on trust and understanding.
Guide customers through successful onboarding and adoption, ensuring they gain maximum value from the product from day one.
Proactively identify opportunities for product adoption, growth, and renewal, contributing to customer retention and expansion.
Collaborate seamlessly with sales, product, and support teams to address customer needs and feedback, acting as an internal advocate.
Help clients achieve their business goals by demonstrating the tangible value and impact of the solution through data and insights.

Why This Company?

You will join a dynamic and forward-thinking scale-up that is transforming how businesses leverage AI for data insights. This company prioritises a culture of learning and continuous improvement, offering clear pathways for professional development and opportunities to take ownership of key initiatives. They believe in empowering their team, fostering an environment where innovation is celebrated, and every success is a collective achievement. Expect a supportive atmosphere where your contributions genuinely make a difference.

About You (Transferable Skills Welcome!)

We care more about your potential and communication style than a specific background. You are an excellent fit if:

You build rapport naturally: You genuinely enjoy connecting with people and can easily understand their needs. Perhaps you've excelled in retail, hospitality, or a busy customer service role where building relationships was key.
You're a proactive problem-solver: You don't wait for issues to arise; you anticipate them and find creative solutions to ensure customer happiness and success.
You're an active listener and clear communicator: You can take complex information and explain it simply, ensuring clients feel understood and confident. You aren't afraid to pick up the phone and have a direct conversation.
You thrive on helping others succeed: You gain genuine satisfaction from seeing your clients achieve their goals and maximise their potential with a product.

The Tangent Advantage

Skip the CV Pile: We have a direct line to the Hiring Manager, meaning your application won't get lost in a sea of CVs.
1:1 Expert Coaching: We pair you with an experienced industry professional who will coach you through every stage of the interview process, polishing your technique and boosting your confidence.
Fast-Track Process: Our candidates consistently move through the hiring stages faster than traditional applicants.
Hybrid Work in London: This role offers a clear hybrid work model, typically 3 days in our vibrant central London office and 2 days working from home, providing the best of both collaborative teamwork and focused individual work.
100% Free Service: This service is 100% free for candidates, we are paid by the employer to find and coach the best talent.

Ready to fast-track your career? Apply now.

About the Company

For too long, starting a career in Tech has been about who you know and not what you know. Only 9% of all tech employees come from working class backgrounds and it’s time that this changed! Tangent is an online platform that makes professional connections and job referrals accessible to everyone and NOT just the privileged few with the best networks. We connect aspiring GTM stars from low socioeconomic backgrounds to top GTM employees (Sales/Customer Success/Marketing etc). Join Tangent as a Mentor today and start using y... Know more