Job Specifications
Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied’s Service Centers
Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
Manage assigned large protein producer and Applied’s service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
Work with vendors to secure additional pricing advantages and efficient sourcing of products and services
Provide excellent follow-up and follow-through on all issues within geographic territory
Implement and mandate compliance best practices for large protein producer
Streamline communication processes within large protein producer
Perform and report results of large protein producer Plant Quality Audits
Analyze results of Applied Service Center and customer Plant Quarterly reviews
Document issues and lessons learned for future reference
Coach, train, and mentor Applied associates who service account
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
About the Company
We are a leading provider of process flow control solutions and products to a variety of process industries. We have a passion for partnering with our customers to understand their needs and exceed their expectations. FCX is a dynamic and fast growing organization that relies on knowledgeable and committed team members to drive business growth. Headquartered in Columbus, OH, our broad family of companies allow us to provide career opportunities and business solutions across the United States.
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