Job Specifications
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
What We Believe In
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Who Are We Looking For
The Store Manager is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Manager will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible in creating and executing business strategies to develop the Boutique as a place for client engagement and connection. As well as an Ambassador of the Maison and embody its values.
Network Development and Brand Ambassador:
Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring strong adoption of and understanding of company strategies.
Embody constantly Valentino codes and engage local people with the brand.
Attract and recruit new clients from personal network and external partners.
Develop clienteling mindset, client's loyalty, and retention from beginners to VICs.
Business and Sales Performance:
Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives.
Collaborate cross-functionally to ensure the seamless execution of business plans.
identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders.
Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
Partnering with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
Reporting weekly to the Valentino Leadership team on sales trends and where we can pivot to increase sales.
Team Leadership & Management:
Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people's problems and prickly situations. Taking partnerships with Retail Director & HRBP.
Commit to the professional growth of each team member, preparing them for future advancements.
Ensure that all staff adhere to high standards of professionalism, from grooming to conduct.
Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
In charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
Responsible for all team planning, organizing, and plan the activities verifying day-to-day execution.
Take all the necessary measures to create and maintain a motivated, positive, and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
Regularly organize store meetings and keep the team informed regarding store performance and sales objectives.
Assign quantitative and qualitative objectives and ensure they are achieved.
CRM and Events Management:
Constantly aims and satisfying the client experience. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always followed.
Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with high attention to local domestic clients.
Maintain and develop external relations with network and prestigious people, clients, and third partners, to promote brand loyalty and expand the network.
Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
Ensure the inclusion of digital tools and assets in the client journey and the clienteling routine.
Assist Team Mana
About the Company
Maison Valentino was founded in 1960 in Rome by Valentino Garavani and Giancarlo Giammetti. A symbol of crafting excellence, creativity and uniqueness, Valentino continues to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture. The Company is led by Jacopo Venturini, CEO since June 2020, while Alessandro Michele was appointed as its Creative Director in April 2024. The collections include Haute Couture, Val...
Know more