Job Specifications
What Is SeekOut
SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success.
What We're Looking For
We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25–30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion.
This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement.
Key Responsibilities
Enterprise Account Ownership
Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization
Serve as the primary owner of the overall customer relationship, outcomes, and commercial success
Manage complex, multi-stakeholder enterprise environments and decision-making structures
Proactive Success Planning & Risk Management
Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs
Establish and maintain a consistent engagement cadence across functional and executive stakeholders
Continuously assess account health, identify early risk signals, and execute mitigation plans proactively—before issues escalate
Renewals & Expansion
Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions
Demonstrate strong commercial instinct to identify, position, and influence expansion opportunities based on customer outcomes and value realization
Partner closely with Sales on expansion execution while retaining ownership of the customer narrative
Executive Engagement
Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities
Build and maintain trusted advisor relationships with VP- and C-level stakeholders
Align customer executives to long-term value, roadmap direction, and renewal strategy
Cross-Functional Collaboration
Partner with Product to communicate structured customer feedback and influence roadmap prioritization
Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption
Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience
Required Experience
10+ years of experience in Customer Success
5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account
Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes
Experience managing 25–30 enterprise customers concurrently in a structured, proactive model
Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows
Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings
Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred
Required Skills & Traits (Must-Have)
Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations
Executive presence: confident, structured, and credible communication with senior leaders
Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities
Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation
Comfort operating in fast-changing product environments and managing customer expectations through change
Strong structured thinking, prioritization, and follow-through
Data fluency with the ability to translate usage and outcome data into executive-level narratives
Tools & Systems Experience
Customer Success platforms such as Gainsight, ChurnZero, or Totango
CRM systems (Salesforce preferred)
Comfort leveraging data and analytics to guide customer strategy and executive discussions
What This Role Is Not
A reactive, ticket-driven, or support-only role
A junior or learning-on-the-job enterprise position
A role without renewal ownership or commercial accountability
A position that avoids customer travel or executive-level engagement
You will be a great culture fit if you are
Highly motivated; a self-starter who enjoys the fast-paced startu