Job Specifications
We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position:
Industry: IT (banking)
Job Title: Program Delivery Consultant
Mode of Job: Hybrid
Locations: Toronto
Contract: 6 Months
Overview
We’re building innovative, data-driven solutions that help customers make real financial progress through differentiated products, services, and experiences. As a Program Delivery Consultant within the Data & Analytics Centre of Excellence for Retail Banking, you will lead the end-to-end delivery of high-impact initiatives that drive customer value and business growth.
In this role, you will partner closely with cross-functional stakeholders across product, technology, analytics, risk, and operations to design, develop, and launch new digital capabilities—particularly within offer management and automated processes for everyday banking products.
Key Responsibilities
Program & Product Delivery
Lead end-to-end delivery of new and enhanced banking products and services across the full program lifecycle
Drive initiatives related to offer management platforms and automated offer processes for everyday banking products
Translate business strategy and customer insights into executable delivery plans
Ensure smooth transition of delivered solutions into BAU operations, including documentation and process support
Banking & Product Domain Expertise
Apply strong understanding of multi-channel retail banking, customer expectations, regulatory considerations, and market trends
Evaluate customer insights, market research, and competitive analysis to inform product and program decisions
Recommend self-serve and assisted-channel solutions aligned to customer and business needs
Customer Experience & Design Thinking
Leverage qualitative and quantitative data to define customer problems and prioritize solutions
Apply design thinking principles within established design systems
Balance customer needs, business value, and technical feasibility in solution design
Strategic Planning & Backlog Management
Support development of strategic plans, roadmaps, and business cases
Groom and prioritize backlogs aligned to enterprise, line-of-business, and channel strategies
Clearly articulate trade-offs, priorities, and long-term implications of delivery decisions
Technical & Delivery Oversight
Provide recommendations within the SDLC, including solution design and system constraints
Maintain working knowledge of core banking systems, enabling technologies, and evolving industry trends
Oversee testing activities (QA, end-to-end, UAT) to ensure delivery quality
Stakeholder & Vendor Management
Act as a key liaison between technology, product, analytics, operations, and external partners
Lead through influence to align stakeholders and drive outcomes
Foster collaboration, transparency, and consensus across diverse teams
Data-Driven Decision Making
Monitor product performance and growth metrics to identify trends and opportunities
Use data to inform prioritization, investment decisions, and customer value articulation
Contribute to strategic roadmaps, business cases, and budget approvals
Risk & Change Management
Partner with risk, regulatory, and compliance teams across Agile and Waterfall delivery models
Define and implement appropriate risk controls and governance processes
Challenge assumptions and ensure solutions align with business and system requirements
Core Technical Skills
Required
Program and product delivery in complex, cross-functional environments
Retail banking product and business management experience
Agile and Waterfall delivery methodologies
SDLC, testing oversight, and solution design understanding
Data-driven analysis and business case development
Stakeholder and vendor management
Preferred
Offer management platforms or personalization solutions
Automation of customer offers or campaigns
Experience within Data & Analytics or digital product teams
Nice to Have
Financial services industry experience
Experience working within large enterprise banking environments
Soft Skills
Strong communicator with the confidence to influence without authority
Customer-first, results-driven mindset
Comfortable navigating ambiguity and change
Collaborative leader who drives alignment and accountability
Experience Requirements
3–5 years delivering high-impact digital product or service experiences
3–5 years in product management, program delivery, or consulting roles
Strong analytical, financial, and strategic planning capabilities
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to pro
About the Company
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-chan...
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