Skills

Leadership Go Stakeholder Management CRM Training Marketing Accounting business development Sage

Job Specifications

CRM Product Owner - HIRING ASAP

Start Date: ASAP
Duration: 3 months (View to extend)
Location: Remote (Can be based anywhere in Europe)
Rate: £400 - £500 per day, outside IR35

Summary

The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function.

This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM - driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.

Responsibilities

Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
Drive adoption plan, usage targets and comms cadence.
Shape solution approach with CRM Admin input on feasibility/config options.
Ensure capability is enabled and measurable via dashboards that evidence adoption.
Helpdesk & support model
Supplier management & release planning
Access management (joiners/movers/leavers)
Data quality & integrity
Change control & backlog.
Release management.
Training, comms & adoption (ongoing)
Engagement letters governance
Compliance/audits/securityKey Skills

Essential

Direct experience with Fibre CRM
Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
Strong Product Owner or product leadership background
Experience leading CRM adoption across multiple teams.
Strong stakeholder management, including senior partners and directors.
Experience managing releases, UAT, and go/no-go decisions.
Comfortable working in regulated or governance-heavy environments.Bonus

Background in professional services or accountancy firms
Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)

About the Company

Community-led, diverse in behaviour, for the digital tech brave. We are Trust in SODA, the digital tech recruitment specialists. We empower and build diverse communities that represent the digital tech world we live in. We are proud to be officially B Corp certified, joining a global network of organisations dedicated to using their platform as a force for positive change. Our consultants focus on delivering talent solutions across Software Engineering, DevOps, Data, Cloud & Infrastructure and Creative. Our SODA Squad op... Know more