Job Specifications
The Guest Experience and Events Manager is responsible for leading the Events & Guest Experience team, overseeing the planning, coordination, and delivery of all group bookings, private charters, Celia Private Dining experiences, and British Pullman-owned special events.
This role brings together event delivery, front-of-house excellence and guest experience management, ensuring every journey is executed to the highest luxury standards and aligned with Belmond brand values.
Primary Responsibilities Include:
Lead and develop the Guest Experience and Events team, setting clear priorities, ways of working, and service standards.
Provide line management and strategic direction to the Groups & Charters Manager and Guest Experience Curator (Celia).
Ensure clear understanding of responsibilities between external client management (Groups & Charters), Celia clients, and internally curated experiences.
Act as the central coordination point between Sales, Operations, Onboard, Marketing, and External Partners for all experience-led delivery.
Requirements
What You Bring:
Proven experience in luxury events, experiential hospitality, or high-end client delivery, ideally within hotels, private members' clubs, trains and/or destination experiences.
Strong leadership background managing multi-disciplinary teams across planning, front-of-house, and client delivery.
Demonstrated experience overseeing complex events or journeys with multiple stakeholders and high guest expectations.
Confident decision-maker with strong judgement in guest-facing and high-pressure environments.
Excellent communication and relationship-building skills, both internally and with discerning clients.
Highly organised, detail-driven, and comfortable balancing creative ambition with operational discipline.
Experience working with guest feedback platforms, service recovery, and quality assurance frameworks.
Comfortable working flexibly across locations including HQ, depot, stations, onboard, and excursions.
Benefits
What We Offer:
At British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive salaries and health insurance plans
Complimentary and preferred rate experiences at our iconic destinations
Wellness programmes
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today's desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
About the Company
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are th...
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