Job Specifications
The Role
This part time role provides essential administrative and organisational support to the Resident Experience & Wellbeing team. This is a 12-month fixed term position to support with a period of parental leave. This is primarily a home-based role but with some travel for in-person meetings.
The Administrator ensures the smooth and efficient delivery of resident experience and wellbeing initiatives by supporting with routine reporting of data and insights, collating minutes and actions for the team (centrally and divisionally), coordination of key meetings, workshop planning and the Resident Experience Forum.
The Administrator plays a vital enabling role - strengthening the team s capacity to deliver consistent, proactive and responsive support to our property teams, including the delivery of training and workshops, which contributes to an excellent resident experience across our property portfolio.
What You`ll Be Doing
Collate data and insights on a monthly basis to support regional, divisional and national reporting on resident experience, wellbeing and engagement activity
Support the team in presenting their work consistently and clearly, allowing them articulate a narrative to a broad audience
Maintain shared documentation, templates and filing structures to ensure consistent and efficient team operations.
Organise monthly and quarterly meetings, including scheduling, room/virtual setup, coordination of attendees and distribution of meeting invitations.
Prepare agendas, pre reads, presentations and minutes, ensuring actions are captured, distributed and followed up in a timely manner.
Provide logistical and administrative support for the Resident Experience Forum, which brings together our national network of Student Experience Managers
Act as a central administrative contact point for the team, supporting with general correspondence, calendar coordination and day to day operational requests.
Use of Salesforce (our Customer Relationship Management system) to support with case administration and reporting
What We`re Looking for in You
Strong organisational and administrative skills
Excellent attention to detail and accuracy
A flair for presenting complex detail through clear, visual presentation, using powerpoint or similar
Confidence in working with data,
Strong written and verbal communication skills
Ability to work proactively, manage competing priorities and support multiple team members across different regions.
Experience in an administrative, coordination or data oriented role is desirable.
An interest in student wellbeing, community building or resident experience would be beneficial.
What You`ll Get in Return
A discretionary annual bonus so you can share in the company`s success
25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
About the Company
Unite Students is the UK's leading manager and developer of student accommodation. We provide a Home for Success to more than 74,000 students in 172 purpose-built properties in 25 of the UK's university towns and cities. We have c.2,000 employees and work in partnership with more than 60 higher education providers, as well as renting rooms directly to students.
Our culturally-diverse customers are at the heart of our business and we aim to provide a home for students which supports their success, whether defined as academi...
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