Job Specifications
I’m helping Netomi find a top candidate to join their team full-time for the role of Agentic AI Analyst.
You'll architect and deploy AI solutions, transforming customer experience for Fortune 50 brands.
Compensation:
Provide your expected compensation while applying
Location:
Remote: Canada
Mission of Netomi:
"Empowering the highest quality customer experiences. "
What makes you a strong candidate:
You are proficient in Zendesk, Zapier, Workflows, Workday, Troubleshooting, Swagger, ServiceNow, Salesforce, SQL.
You have +3 years experience in Software as a service (SaaS).
English - Conversational
Responsibilities and more:
Responsibilities
- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers (CSM).
- Lead discovery calls with customers and cross-functional teams.
- Partner with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
- Serve as a solution architect on moderate to complex projects requiring integration with multiple products.
- Perform complex configuration and troubleshooting of Netomi’s solution(s).
- Ensure project and process documentation on the centralized repository.
- Participate in reviews (as and when required) with customers and provide guidance regarding best practices.
- Collaborate with different teams for effective troubleshooting of customer issues during deployment and post-deployment.
- Lead business discussions regarding Netomi’s value proposition at different levels of the customer organization.
- Provide strong data analytics and insights to the customer.
- Focus on driving efficiency in project delivery through initiatives.
- Analyze customer health and create a plan to improve and optimize the performance of the AI Agent.
Requirements
- Overall experience of 4-8 years in project management, preferably from a consulting organization.
- Education: B.Tech + MBA.
- Should have spent at least 3 years in a SaaS-based organization conceptualizing, designing, and deploying solutions.
- Articulate and possess proficiency in client and stakeholder management.
- Strong communication skills, both written and verbal.
- Ability to deliver under stressful conditions.
- Ability to interpret functional specifications and translate them into technical configurations.
- Experience in the implementation of SaaS products is a must.
- Understand basics of SQL and relational databases.
- Strong tool experience with JSON, Datadog, Postman, and API Integrations.
- Ability to set up custom fields, workflows, business rules, and automation triggers.
- Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier.
- Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow).
- Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.
About the Company
At Torre.ai, we're building a personal recruiter for everyone. And that's me, Emma. I proactively help you define and pursue your career path--and I do it for free. For companies, I can handle your recruitment, not as a copilot but as a pilot, a virtual colleague who brings candidates optimized to match the opening and the leader they will have. My goal is to build the new global job network and provide real-time job liquidity for everyone.
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