Skills

Communication Leadership Salesforce Problem-solving Sales CRM Training Coaching Team Leadership Process Improvement Recruitment business development

Job Specifications

Company Description

Magnetic Business Development Ltd helps ambitious businesses grow by forging strategic partnerships that align with their commercial and purpose-driven objectives. Based in the UK, the company offers a fully outsourced business development solution, including strategy-led lead generation, professional outreach, and securing qualified meetings. Magnetic BD also provides sales training and support to help clients sell with confidence and consistency, focusing on sustainable systems tailored for long-term success. With expertise in industries such as fire safety, manufacturing, and professional services, Magnetic BD delivers results by raising brand visibility, accessing new markets, and creating valuable partnerships.

The Role

We are looking for a capable and technically minded Operations & Performance Manager to provide leadership, structure and operational oversight across the business.

This is a key role supporting the Founder, ensuring the team operates effectively, performance is visible and measurable, and client work is delivered to a consistently high professional standard.

You will act as the day-to-day operational lead for the office, bringing organisation, accountability and process discipline to support the next stage of business growth.

This role carries a high level of responsibility and trust, acting as operational support to the Founder and taking ownership of internal performance management and operational improvement.

Key Responsibilities

Operational Leadership & Performance

Lead and support the business development team day-to-day
Run weekly results and performance meetings
Monitor activity levels, KPIs and campaign performance
Review and audit team output before client delivery
Ensure consistent professional standards across all work

Systems, Data & Process Improvement

Support implementation and optimisation of CRM systems (including Salesforce)
Improve reporting visibility, dashboards and operational metrics
Analyse performance data to identify trends and improvement opportunities
Develop and implement processes that improve efficiency and consistency
Help translate business needs into structured workflows and systems

Team & Business Support

Support recruitment, onboarding and training of new team members
Provide coaching and performance support to the team
Maintain a positive, accountable and professional culture
Liaise with clients where appropriate to ensure service quality
Provide operational support and problem-solving assistance to the Founder

About You

We are looking for someone who combines people capability with technical and operational thinking.

You will likely demonstrate:

Previous experience in operations, performance management or team leadership
Strong organisational and analytical capability
Confidence working with systems, CRM platforms and data reporting
Ability to identify problems and implement practical solutions
Commercial awareness and understanding of business performance drivers
Confidence holding standards while supporting and motivating people
Clear and professional communication skills
Reliability, calmness and sound judgement
A proactive mindset and ownership approach

Experience within a sales, business development or service-based environment would be advantageous.

Being technically minded and comfortable working with data and systems is important for this role.

Why This Role is Different

This is not an administrative position.

It is an operational leadership role with real responsibility and impact.

You will play a central role in:

Strengthening operational structure
Improving team performance
Supporting business growth
Building scalable processes for the future

There is potential for this role to develop into a more senior leadership position as the business grows.

What We Offer

Competitive salary depending on experience
Performance-related bonus linked to operational and team performance
Opportunity to play a key role in a growing business
Supportive and professional working environment
Investment in systems and development
Long-term progression opportunities

This is an opportunity to become a central part of a business that is strengthening and evolving for the future.

Location

Office-based role in Eastbourne.

Apply

If you are a motivated and capable professional who enjoys creating structure, supporting teams and improving performance, we would love to hear from you.

About the Company

We help ambitious businesses grow by identifying and securing strategic partnerships that align with commercial and purpose-led objectives. Our UK-based professional outbound call centre is just one part of our fully outsourced business development solution. From highly targeted strategy-led lead generation and intelligent data management, to professional outreach and securing qualified meetings—we help our clients make the right first impression and secure strategic relationships that unlock growth. Overseas organisations... Know more