Job Specifications
Job Title: Bid & Sales Operations Specialist
Location: Home-based with travel to partner sites as required
Salary: £45k - £50k
Role Overview
We are seeking a detail-oriented, commercially aware, and highly organised Bid & Sales Operations Specialist to support our sales and account management teams. This role is critical in driving growth by coordinating high-quality tender responses, improving sales operations, and enabling the team to deliver a polished, consistent, and efficient sales experience. The ideal candidate thrives in a fast-moving sales environment, enjoys managing processes end-to-end, and takes pride in accuracy and brand alignment.
Benefits
Uncapped team commission
28 days annual leave + bank holidays
Full training and ongoing support
Regular company social events
Life cover, sickness cover, health cover*
Home working allowance*
5% employer pension contribution
*subject to probation completion
Key Responsibilities
Tender & Bid Coordination
Identify and evaluate suitable tenders, RFIs, RFPs, and security questionnaires to respond to.
Lead the preparation, coordination, and submission of all bid responses, ensuring clarity, accuracy, and alignment with brand standards.
Maintain and continuously improve a central library of proposal content, case studies, and assets.
Work with technical and delivery teams to gather timely and accurate input for proposals.
Leverage AI-based tender tools or other systems to streamline bid preparation and enhance response quality.
Maintain version control and ensure continuous improvement in tender processes and materials.
Sales Operations
Prepare pricing, quotes, statements of work, and proposals in line with sales strategy.
Maintain CRM data accuracy, including contact details, activity logs, and pipeline stages.
Assist in developing and refining sales processes to improve efficiency, consistency, and reporting.
Generate dashboards, sales reports, and performance metrics for leadership review.
Support account managers with partner engagement, co-selling, and account mapping strategies.
Cross-functional Collaboration
Work closely with Marketing, Channel, and Technical teams to deliver high-quality outputs.
Liaise with vendors, partners, and prospects to gather necessary information and ensure a seamless sales experience.
Act as a point of contact for bid-related queries, providing guidance and support to the wider team.
Required Skills & Experience
Essential
3+ years’ experience in bid/proposal coordination or response management.
2+ years’ experience in inside sales or sales operations.
Excellent written and verbal communication skills, with strong attention to detail.
Proven ability to manage multiple tasks, deadlines, and priorities simultaneously.
Comfortable improving and documenting processes for operational efficiency.
Proficiency with CRM systems (e.g., HubSpot) and standard office productivity tools.
Full UK driving licence and entitlement to work in the UK.
Desirable
Experience working for IT vendors, MSPs, cyber security vendors, or MSSPs.
Knowledge of cyber security services, solutions, and partner ecosystems.
Experience in co-selling strategies, account mapping, or partner engagement.
Cyber security certification (e.g., ISC2).
About the Company
Founded in 2018, Digital Waffle is a leading tech & digital recruitment agency. We are dedicated to finding and matching the best digital talent with growing businesses across the UK, EU, and USA.
As a trusted tech recruitment agency, we focus on roles in marketing, technology, IT, data, and operations. Digital Waffle takes pride in making the recruitment process smooth and efficient, ensuring the perfect fit for both employers and candidates.
Tech and digital recruitment is not just our business; it's our passion. With an...
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