Job Specifications
Contract Length: 1 year
Location: Vancouver, British Columbia
Raise is currently hiring a Salesforce Application Administrator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of Canada's public research Universities is a global centre for teaching, learning and research. Consistently ranked among the top public Universities in the world
Description
The Application Administrator is primarily responsible for the ongoing administration and technical support for our clients Salesforce platform, including both the Constituent Relationship Management (CRM) platform and Marketing Cloud. The Application Administrator elicits, analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies and economies. Working in partnership with the CRM and Marketing Cloud Product Owners and development team, the role determines the strategic direction for the implementation of Salesforce both technically and as an advocate for the Salesforce platform in order to best meet the needs of the University. As a subject matter expert, the Application Administrator leads the roll out of new features and serves as a key member of the Salesforce Solution & Delivery team. In addition, this role is responsible for systems infrastructure provisioning, configuration, enforcing established data security policies; and monitoring platform health and performance.
Scope of work
Administers the enterprise Salesforce platform along with third party integrated applications from the Salesforce AppExchange, across multiple development and production environments
Leads the collaborations with others within the team, across various units in UBC and with vendors to problem solve technical issues
Manage user permission and security setting to provide sensitive data and ensure stability of the system
Analyze requirements to design and implement solutions using Salesforce objects, triggers, workflows, and pages and rules
Manage synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM
Develop automated workflows and journeys in marketing cloud automation studio
Manage data extensions and audience segments based on various criteria
Implement industry best practices for email deliverability
Manages new releases of Salesforce to efficiently roll out new features
Contributes to the strategic planning of the Salesforce platform
Leads processes and procedures development to improve Salesforce org health
Maintains security of the system by analyzing and recommending updates to sharing rules and security levels
Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader and defining data validation rules
Acts as a technical point of contact for business functional teams concerning all application and interface changes
Leads analyzing, testing, verification and validation of custom software and third-party package software implementation
Analyzes the impacts of proposed changes to technology services and/or performance for UBC IT and other UBC departments
Analyzes user adoption of the system and leads in the development of end-user training
Evaluation criteria
Technical skills and knowledge
Communication skills and collaboration
Accountability and work ethics
Organization skills
Qualifications
10 years of experience working on Salesforce platform
Maintain relevant salesforce certifications including but not limited to Administrator, Advanced Administrator and Marketing Cloud Administrator
Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.
Working experience on enterprise-wide projects
Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement
Continuous Learning & Platform Agility: Proven track record of self-directed, proactive learning to keep pace with the rapid release cycle of the Salesforce Platform.
Industry cloud expertise: Experience with Salesforce Education Cloud or other industry specific cloud (e.g. Health Cloud, Financial Services Cloud).
Emerging Technology (AI): Demonstrated interest or experience in Salesforce AI, including prdiective and generative AI capabilities, with a commitment to staying current on AI-driven enhancements within the Salesforce ecosystem.
Strong understanding and related experience with Testing best practices/concepts
Ability to multi-task and address project and operation demands in a fast paced and changing environment
Strong troubleshooting skills and ability to pr
About the Company
Raise is the newest iteration of the Ian Martin Group--a leading staffing firm that's been connecting people in meaningful work for 65 years.
Today, Raise is branching out to engage even more exceptional candidates and provide them with diverse and meaningful job opportunities across North America--in addition to our traditional business in technical fields such as engineering and IT, we're expanding our openings to include jobs in customer service, manufacturing and light industrial, to name some.
As we continue to gr...
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