Job Specifications
About USDM
USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.
As part of the USDM team, you have the opportunity to work with cutting-edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?
Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.
Nature and Scope of Job
Role is on-site in Bothell, WA
Looking for a ServiceNow Developer/Architect who can both build and think architecturally. This role sits between pure development and high-level platform design—you’ll be hands-on configuring and customizing ServiceNow while also helping shape scalable, maintainable solutions across the platform.
You’ll partner closely with stakeholders, translate business needs into technical solutions, and help ensure our ServiceNow environment is secure, performant, and aligned with best practices.
Primary Responsibilities
Development & Configuration
Design, develop, and maintain ServiceNow applications and custom solutions
Configure core ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, or SecOps (based on your environment)
Build and maintain:
Business Rules
Client Scripts
UI Policies
Flow Designer workflows
Script Includes
Develop integrations using REST/SOAP APIs and IntegrationHub
Architecture & Platform Design
Contribute to platform architecture decisions, ensuring scalability, performance, and security
Provide guidance on best practices for configuration vs. customization
Support CMDB design, data models, and governance
Participate in release planning, upgrades, and instance strategy (dev/test/prod)
Collaboration & Delivery
Work with product owners, business analysts, and stakeholders to gather requirements
Translate functional requirements into technical designs and solutions
Review code and configurations to ensure quality and maintainability
Troubleshoot production issues and provide root cause analysis
Additional Responsibilities
Performs other related duties and assignments as required
Qualifications
3–6 years of hands-on ServiceNow experience
ServiceNow certifications
Strong experience with JavaScript in the ServiceNow platform
Solid understanding of ServiceNow architecture, data models, and security model
Experience building integrations with external systems
Experience acting as a technical lead or solution designer on ServiceNow projects
Exposure to ServiceNow upgrades and platform optimization efforts
Experience in regulated environments (healthcare, pharma, finance, etc.)
Familiarity with DevOps, CI/CD, and automated testing in ServiceNow
Education & Certifications
Bachelor’s degree in Computer Science or Information Systems or related field.
Master’s Degree preferred
Working Conditions
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.
Unless reasonable accommodations can be made, while performing this job the staff member shall:
Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
Operate other office productivity machinery, such as a calculator, scanner, or printer.
Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.
Equal Opportunity Statement
USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Compensation
Salary/Hourly