Service Manager
On site
London, United Kingdom
Freelance
12-03-2025
Job Specifications
Job Summary
An exciting opportunity has come up to join our friendly and busy department within the Theatres, Critical Care, Anaesthetics and Pain (CCTAP) directorate. We are looking for an enthusiastic self starter who has strong experience in operations management within a healthcare setting to manage the daily operations for the anaesthetics, critical care and pain teams. Based cross site, this role will operationally manage the daily administration for these three departments. You will oversee the rota coordinators for anaesthetics and critical care, support business planning for the services, write business cases to support the development of the groups, and own and manage the PTL for the pain management service.
You will have a team of 3 rota coordinators, two medical secretaries, a band 4 anaesthetics admin support (QEH) and a band 6 assistant service manager reporting in to you, to support you with the running for the department.
If you are interested in this opportunity please contact rachel.rutt@nhs.net to discuss the role further.
Main duties of the job
A strong demonstrated knowledge of RTT management
Provide on-going support to the anaesthetics and ICU Clinical Directors with Recruitment & job planning, service management and escalations.
Tracking and ownership of all complaints relating to the the departments - ensuring an accurate and timely response is signed off and coordinated.
Ownership and management of the departments budget and spend.
Strong management and support of the Critical Care, Anaesthetics and Pain administration teams. Providing support to the clinical teams as needed and appropriate.
Ensuring the clinical rotas are coordinated and managed appropriately cross site.
To work at both UHL and QEH sites to ensure on site team support is available and visible.
About Us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
Date posted
26 February 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£53,755 to £60,504 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
197-LC6068A
Job locations
Lewisham Hospital and Queen Elizabeth Hospital
london
SE13 6LH
Job Description
Job responsibilities
Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
Take forward agreed projects to improve service delivery and patient experience in key areas.
Lead on ensuring that all performance/quality targets are met.
Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
Responsibilities
Job description Job responsibilities
Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
Take forward agreed projects to improve service delivery and patient experience in key areas.
Lead on ensuring that all performance/quality targets are met.
Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
Person Specification
Qualifications
Training & Qualifications Essential
Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
Recognised post-graduate management qualification or equivalent experience.
Desirable
Masters level education
Experience Essential
Significant general and operational management experience to include the management of a large multidisciplinary group of staff - part of which to have been in the NHS
A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
Fully developing staff potential through facilitating training, development and education initiatives
Demonstrable ability to lead and influence
Evidence of sound budgetary management experience
Experience in service redesign and project management
Demonstrable experience of relationship management with external regulatory bodies
Intermediate IT software experience - internet based, databases, information systems and key MS office packages
Experience of writing reports for high level committees and Trust Board
Experience of managing a busy administration workload with conflicting priorities
Experience of handling confidential and sensitive information in accordance with the Data Protection Act
Experience of contributing to the design and development of standard and bespoke data reports
Experience of developing and improving administrative procedures and practices
Experience of using initiative and enthusiasm to problem solve/develop the service s with minimum disruption to the office
Experience of contributing to policy development and implementation
Desirable
Clinical background
Experience of working with external organisations (CCGs, GP practices)
Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge Essential
Quality focussed with an innovative approach and ability to solve complex problems
Ability to work under pressure and to prioritise...
About the Company
Lewisham and Greenwich NHS Trust formed in 2013 is responsible for University Hospital Lewisham (UHL), Queen Elizabeth Hospital (QEH), a range of community services in Lewisham and some services at Queen Mary’s Hospital in Sidcup. We serve a population of more than 666,000 people across Lewisham, Greenwich and Bexley, employ 6,500 staff and have 901 beds across our two hospitals. We have made many improvements including important clinical developments at our hospitals. Recently at QEH we’ve opened two short-stay wards that... Know more
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