Home
Jobs
Sansaone
IT Service Manager(SAN442)

IT Service Manager(SAN442)

On site

Brussels, Belgium

Full Time

13-03-2025

Share this job:

Score my CV Apply

Job Specifications

Job Description

The IT Service Manager oversees the planning, implementation, and management of IT services within an organization.
This role ensures that IT services meet business needs, are efficient, and follow best practices.
The IT Service Manager is responsible for the delivery and continuous improvement of IT service processes, working with internal and external teams to ensure customer satisfaction and service excellence. Responsibilities
Oversee the IT service management processes, ensuring they are efficient and meet the organization’s needs.
Lead and manage the service desk and IT support teams, providing guidance and support.
Manage relationships with third-party vendors and service providers.
Oversee incident response and resolution, ensuring minimal disruption to business operations.
Drive service improvements by analyzing trends, feedback, and performance metrics. Technical Skills
ITIL
ServiceNow
Remedy
Jira
DNS
Windows
Linux
PowerShell
Ansible
Nagios
AWS

Hiring Team Member

Avula Srivalli

Recruitment Coordinator

LinkedIn
Mail

About the Company

Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams. Know more

Related Jobs

Company Name: Uni Systems
Job Title: Cybersecurity and Guard Support
Job Description: At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Cybersecurity and Guard Support to join our UniQue team in Mons. What will you be doing in this role? Manage the functionality, installation, configuration, and updates ensuring continuous operation and availability Oversee user access management, perform data backups and restores, monitor system performance, and troubleshoot application and infrastructure issues Develop and implement automation scripts to streamline administrative tasks and optimize system management Configure and verify secure data exchange settings, including release markings, attachment types, and additional cross-domain flows, while maintaining accurate backups of configuration data Monitor, test, and install software updates and patches, supporting the approval process to ensure compatibility and security Create, maintain, and update documentation, including standard operating procedures and security guidelines, while providing training and knowledge sharing across teams Provide technical support by diagnosing and resolving issues, collaborating with other teams, and responding to end-user requests related to secure data exchange Requirements What will you be bringing to the team? Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in IT security, specializing in Security Tools Management in large organizations with solid understanding of security best practices Possess the following certifications{{:}} Official Linux certification (e.g. RHCSA, GCUX), Network Management (e.g. Network+), and Service Management (e.g. ITIL Foundation )Strong engineering skills with proficiency in programming, scripting, and automation using Bash, Python, or Ansible. Experience in Linux System Administration (preferably Red Hat Enterprise Linux) and system security practices, including SELinux and system hardenin gExpertise in analyzing system, security, application logs, system monitoring and troubleshooting, firewalls, and network protocol analysis, and traffic analysis. Advanced knowledge of LAN/WAN networking, TCP/IP protocols, and network architecture. Possession of Industry leading certification in the area of Cybersecurity such as CISSP, CISM, CISA, GSNA, SANS GIAC is considered an advantag eUnderstanding of Information Security Practices - CIA triad (Confidentiality, Integrity, and Availability) is considered an advantage. Experience of working with national Defence or Government entities is considered an advantag eProficiency in English Language at a C1 level. At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

Company Name: EURESYS
Job Title: IT Business Analyst
Job Description: We are seeking an experienced IT Business Analyst to join our team. As a IT Business Analyst, you will be responsible for understanding business requirements, prioritizing them, and simplifying them for easy analysis and strategic decision-making by top management. You will also be involved in creating Business Intelligence models and reports. This role will report directly to the IT Manager, who will provide guidance and oversight to ensure alignment with the organization's overall IT strategy. Main responsibilities Collaborate with other teams to gather and analyze business requirements. Develop a deep understanding of our business processes. Design solutions to address business needs, and develop plans to implement them. Gather and analyze data to inform business decisions, and develop reports to track progress. Create and maintain Business Intelligence models, reports, and dashboards to support business decision-making, using tools such as Microsoft Power BI. Develop and maintain data visualizations and reports to provide insights and trends to the company. Create and maintain documentation of our business processes, and ensure that it's up-to-date and accurate. Profile Bachelor's or Master's degree in Business, IT, or Process Management. 5+ years of experience in a similar Business Analyst position. Fluent in French and very good level of English. Experience in project management Experience with one or more BI tools Skills Strong business acumen and customer oriented Communication skills Problem solving oriented Proficiency in Microsoft SQL Knowledge of Microsoft Power BI is an asset Knowledge of Microsoft Dynamics and Odoo ERPs is an asset Knowledge of the Python language is an asset We offer Competitive package in line with the market and your skills. Possibility of a company car. Full-time position. Flexible schedules, on-site, with 2-days home office. Location: Parc Scientifique du Sart Tilman, Liège. Nice and friendly working environment. Training and personal development opportunities.

Company Name: SAFRAN NACELLES
Job Title: Quality Engineer
Job Description: To strengthen our Quality Team we are looking for a QUALITY ENGINEER (M/F) Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 300 highly skilled, passionate and enthusiastic employees. To strengthen our Quality Team we are looking for a QUALITY ENGINEER (M/F) Your role: You prepare and submit certification files to national authorities and certification bodies. You analyze quality standards, norms, customer specifications, contracts and aviation regulations and adapt Internal procedures or manuals, or draft new procedures. You organize and supervise external audits of customers, authorities and certification organisations and handle the findings. You are part of the validation process of suppliers and subcontractors and monitor the process regarding the quality of the delivered products and services. You support the owners of the processes in dealing with quality deviations/findings, using quality basic techniques. You propose actions to improve the efficiency of the business processes. You prepare presentations and provide training to colleagues on quality topics. You participate in multidisciplinary projects. You conduct internal quality audits, provide reporting of findings and follow up on corrective actions. You assist in the statistical analysis of data and its reporting. You participate in QRQC deployment and coach QRQC pilots. You provide analytical advice during non-conformities investigations. You treat customer complaints and prepare customer replies in collaboration with Accounts. You ensure traceability of corrective measures and investigations. You analyze processes with the objective to detect inefficiencies and propose roads for improvement. Your profile : You have a Bachelor's degree in a technical field, or equivalent through experience. Good communication skills, you speak fluently French and English and also have a good knowledge Dutch (speaking, understanding and writing). You are analytical and editorially minded. You are creative in finding solutions within the established framework. You can work independently and are committed to expand your knowledge through self-study and research. You are open minded, work in a structured way and you can motivate people with regards to the quality and safety policy of the company. Additional qualifications that may help you in this role (but not a must have) include: Experience in quality and safety management in aviation Knowledge of standards and guidelines from national and international aviation authorities (EN9110, EASA part 145, etc) Knowledge of quality management systems Knowledge of aircraft engines, metrology Knowledge of process management Knowledge and ability to apply quality techniques and methodologies, such as problem solving techniques (8D, Ishikawa, flow charts, , ...), audit techniques. You are European Citizen or you have a permanent Belgian visa and work permit. Our Offer : We offer an attractive salary package, plus a range of benefits: Gross monthly salary (+ Shift premiums) Meal vouchers Days reduction working time End of year bonus Holiday pay Bonus Profit Sharing (CLA 90) Hospital insurance & Pension plan insurance Eco-vouchers, gift vouchers and Benefits at Work You can also count on support throughout your career and appropriate theoretical and practical training, all in a stimulating, international environment with plenty of career opportunities. Interested in this position of Quality Engineer ? Please apply today; we look forward getting to know you! Desired Skills and Experience - Experience in quality and safety management in aviation - Knowledge of standards and guidelines of the national and internationa aviation authorities (EN9110, EASA part 145, etc) - Knowledge of quality management systems - Knowledge of aircraft engines, metrology - Knowledge of process management - Knowledge and ability to apply quality techniques and methodologies, such as problem-solving techniques (8D, Ishikawa, flowcharts, , ...), auditing techniques.

Company Name: Flexcity
Job Title: Battery expert F/M/X
Job Description: Are you passionate about energy, technology and growth? Flexcity, a leading European energy tech company, is looking for a Battery Expert to join our Product team. This position offers the opportunity to join the Flexcity Product team, alongside the Battery Asset Lead and skilled colleagues from different backgrounds at the company headquarters in Brussels. Batteries are booming, driven by both the increased volatility of energy prices and the decrease in battery prices. Yet the battery market still needs to mature, and developers are still looking for the optimal partner to help them close financing of the battery and generate the most revenues with the batteries. In this context, Flexcity is building out a significant portfolio of batteries throughout Europe that it operates and optimises. We are convinced Battery technology will be essential in driving this transition and that the optimal operation of the different energy markets by players such as Flexcity will play a key role in their rollout. Job Description As a Battery Expert, you will focus on this emerging market, where Flexcity aims to be a market leader. Within the Product Team, you will be part of the Battery team. This cross-functional team includes data scientists, software developers, local sales, and local portfolio managers. This role offers a blend of Product Management and Business Development responsibilities, with the exact balance tailored to our current business needs and your individual strengths. We're open to adjusting the division of work between these two areas to create an optimal fit for both the organization and your preference. Business Development - 40% Commercial Structure our contract offering to the local markets and regulations Coordinate Pre-sales activity with the in-house expert team Support contract negotiations Strategic Stay up to date on the optimisation market in assigned countries Build a network in the BESS niche Stay up to date and understand the latest developments in new flexible products. Regulatory Stay up to date on regulatory requirements for BESS optimisations Product Management - 60 % Product management Design and optimise flow that operates batteries in assigned country Coordinate efforts of Data Scientists and Developers and translate project requirements to technical specifications Coordinate between clients/commercial teams and internal developers Project management Be end responsible for project implementation of new batteries Coordinate project implementation with local teams Standardisation and communication Create a packaged offering that local teams can roll out Advocate the build experience internally Qualifications Hard Skills Fluent in English and French or Dutch, trilingual being a strong plus Rigour and analytical skills Strong written and oral communication skills Soft Skills Team player with a “can do”- mentality Wants to build/create a product Wants to work in a start-up-like manner Passionate about the energy transition Can think strategically Wants to build long-term client relationships Additional Information Why Join Flexcity? Impact You will have a direct impact on the energy transition Scale-up Work in an agile environment, getting structured and more efficient, but still with a large freedom and strategic decision-making available at all levels of the company Group Benefit from a close relationship with the Veolia group, a global leader in the ecological and energy transformation Innovation Engage with cutting-edge energy technology and markets Stimulating You are surrounded by talented people with a wide variety of skills and real experts in the field of energy and technology International Engage with a team spread across multiple countries, learning and innovating together. Connect with diverse teams across Europe through regular team-building events, both within Flexcity and Veolia Training Develop your hard and soft skills with dedicated training made available, as well as strong learning curve within your position Hybrid Experience international collaboration with possibility for frequent travel and flexible work schedules, including 2 work-from-home days As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.