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IT Service Manager(SAN442)

IT Service Manager(SAN442)

On site

Brussels, Belgium

Full Time

13-03-2025

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Job Specifications

Job Description

The IT Service Manager oversees the planning, implementation, and management of IT services within an organization.
This role ensures that IT services meet business needs, are efficient, and follow best practices.
The IT Service Manager is responsible for the delivery and continuous improvement of IT service processes, working with internal and external teams to ensure customer satisfaction and service excellence. Responsibilities
Oversee the IT service management processes, ensuring they are efficient and meet the organization’s needs.
Lead and manage the service desk and IT support teams, providing guidance and support.
Manage relationships with third-party vendors and service providers.
Oversee incident response and resolution, ensuring minimal disruption to business operations.
Drive service improvements by analyzing trends, feedback, and performance metrics. Technical Skills
ITIL
ServiceNow
Remedy
Jira
DNS
Windows
Linux
PowerShell
Ansible
Nagios
AWS

Hiring Team Member

Avula Srivalli

Recruitment Coordinator

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Mail

About the Company

Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams. Know more

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