IT Change Consultant (Servicenow)
Remote
England, United Kingdom
£ 368 / day
Freelance
13-03-2025
Job Specifications
IT Change Consultant (Servicenow)
Remote based role (very occasional travel to Newcastle/Glasgow)
£368/day inside IR35, initial 6-month contract
At Lorien, we're excited to partner with our retail banking financial services client to grow their experienced and dynamic IT Change Management Team. This is a fantastic opportunity to play a key role in both business-as-usual (BAU) change management activities and a project to improve the change management process.
The role: This position is crucial to the organisation's ability to function effectively and ensure the safety of both internal and external customer experiences. You'll be safeguarding the bank's interests, maintaining internal governance, and ensuring compliance with regulatory standards.
We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination.
Key Responsibilities:
Protecting live operational service through the management of all IT change activity using robust change management processes.
Facilitating and chairing large change approval forums effectively, including Change Advisory Boards (CAB) and Major Change Advisory Boards (MCAB).
Collaborating with IT colleagues and supporting the wider Service Protection team to deliver results and identify ways to improve performance and effectiveness.
Leading Change Reviews and working closely with Incident and Problem Management to document lessons learned and ensure issues are addressed.
Interrogating ITSM tools (ServiceNow) to produce relevant MI reporting to exec level.
Ensuring that policies, procedures, and standards are always followed, and activities are within regulatory and risk requirements.
Developing risk mitigation strategies, creating and maintaining team controls, and fulfilling audit requirements as part of a continuous service improvement plan.
Communicating effectively with all levels of the organisation, presenting information, and responding to questions from peers or management.
Designing and implementing enhancements to the change management process, improving efficiency, governance, and integration with Configuration Management.
Working closely with Configuration Management (CMDB) teams to align change activities with asset and dependency mapping.
Configuring and optimising ServiceNow Change Management workflows and automation.
Developing clear process documentation and training materials for stakeholders.
Collaborating with IT and business teams to drive adoption of improved change practices.
Analysing performance metrics and implementing continuous improvements based on insights.
What We Need:
Previous or current experience in an IT Change Management role.
ITIL qualified.
Experience working with ServiceNow software, including utilising SNOW for MI reporting.
A can-do attitude and ability to manage multiple tasks under pressure.
Proven capabilities in building new processes and appropriate documentation.
Broad knowledge of IT infrastructure, systems, and services.
Experience in chairing mixed stakeholder level forums.
Proven stakeholder communication skills to all levels of business and technical bodies.
Experience integrating Change Management with other ITIL processes (eg, Incident, Problem, and Release Management).
Experience in regulated environments (eg, finance, healthcare, or government).
Bonus Skills (Not Essential):
Proficiency in producing MI documentation to exec level.
ServiceNow certification (eg, Certified System Administrator, ITSM Implementation Specialist).
Knowledge of automation and reporting within ServiceNow.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
About the Company
Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more
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