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Professional Services Consultant

Professional Services Consultant

On site

London, United kingdom

Full Time

07-04-2025

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Job Specifications

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The Professional Services Consultant is either office based or working remotely providing service delivery support for Vonage customers. Either working on your own projects or part of a wider project team, the PS Consultant will deliver exceptional levels of service to our customers.

Working within the Professional Services department, the PS Consultant owns the full end-to-end delivery of their projects. This includes design sessions with customers where the Consultant will need to provide best practice advice on how to get the most value out of the Vonage solution. PS Consultants will also need to build the technical solution, test the build and provide training to customers in a number of formats (Face to Face, remote, Classroom training etc).

PS Consultants also provide day to day advice, guidance and governance for projects run through our Partner Ecosystem. They will have opportunities to work with many different businesses of all different types and industries, learning how to quickly assess a customer requirement and deliver a solution design to high satisfaction.

Strategic

Deliver projects on time and within scope
Deliver within allocated project time
Project tracking and time management

Operational

Project management of implementations on client site and remote Integration with clients existing Salesforce service (or other CRM’s)
Training for new and existing users
Assisting with presentations and trade shows
Providing best practice to customers on Contact Centres

Financial

Awareness of project commercials
Expenses recharged to clients where appropriate

People

Assist other team members and wider departments
Knowledge share within team and externally

What You'll Bring

Desired Qualifications:

Foundation Project Management accreditation
Salesforce ADM 201

Desired Experience

CCaaS 1-2 Years Technical Experience
Contact Centre (Customer Service/Inside Sales) experience.
Business Analysis 1-2 Years Experience
Presentation skills

How You’ll Benefit

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who We Are

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

About the Company

We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform. Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. Vonage is headquartered in Holmdel, New Jersey. We hope you'll join the conversation with us and welcome your feedback. However, we reserve the right to remove comments t... Know more