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ServiceNow Tech Lead - Order Management

ServiceNow Tech Lead - Order Management

Remote

Villeneuve-loubet, France

Freelance

09-04-2025

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Expired

Job Specifications

Job Title: ServiceNow Tech Lead - Order Management
Location: Remote within EU

Experienced required:
Good knowledge of various ServiceNow modules : CSM, ITSM, HRSD, SPM
Good knowledge of CSDM
Excellent product roadmap awareness
Excellent knowledge of Workspaces, UI Builder, Flow Designer
Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
Portal management and customization
Excellent knowledge of OM, Service Catalog definition and setup with practical experiences
8+ years Hands-on ServiceNow with 1+ years Order Management
Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
Strong problem-solving skills
Knowledge of Sales processes
Knowledge of Ordering processes (SPM processes are a plus)
English: Excellent.
Capable to learn fast
Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated

Your role:
Accountable for your teams’ overall delivery quality and best practice adherence.
Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing exiting designs to improve them.
Reviewing and optimizing implementations done by other developers ensuring better “low customization” adherence, optimal performance, scalability and security.
Designing ServiceNow OM and SPM implementations including several of the following:
OM Simple order capture and orchestration
OM Complex order capture and implementation – link with SPM
SPM Demand, Project and Resource Management
SPM EAP implementation
CSM Portal implementations
Integrations with 3rd party tools
Collaborating with the ServiceNow Architect and other tech leads on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
Translating user stories into ServiceNow features focusing on minimizing the level of customizations

About the Company

Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ... Know more