Home
Jobs
McNally Recruitment Ltd
Information Technology Support Engineer

Information Technology Support Engineer

Hybrid

Dunfermline, United kingdom

£ 35,000 /year

Full Time

17-04-2025

Share this job:

Expired

Job Specifications

2nd Line IT Support Engineer / Desktop Support Analyst - Fife, Scotland

This role does NOT offer sponsorship!

Our client is an established Managed Security Service Provider (MSSP) based in Fife, with over 30 years IT industry experience. Their client base is spread throughout Scotland, however, mainly focuses on Central Scotland, Fife, Perthshire, and Angus.

They are at the forefront of providing IT and Security services with the latest technologies both server and cloud based.

Role
Working and effectively communicating with the other engineers
Providing support of tickets escalated by the 1st Line Support Team
Microsoft 365 admin tasks
Setting up of PCs and Applications.
Changing permissions (SharePoint and Windows Shares).
Dealing with Windows Server & Networking issues.
Checking and fixing backup’s
Using own initiative to solve problems.

Requirements
At least 3 years’ experience working in a 2nd Line IT Support role, in addition to experience working within 1st Line (Service Desk) IT Support.
Knowledge of common desktop applications (e.g. Word, Excel) is essential.
Knowledge of TCP/IP and DNS and Networking.
Knowledge of Microsoft 365 & Microsoft Server
Knowledge of broadband and leased line fault diagnosis.
Customers-facing skills.
Strong attention to detail.
Ability to work on your own without supervision.
Previous experience with Datto RMM & AutoTask a distinct advantage.
Must have own vehicle and full driving licence.
This is a hybrid working role, although initially office based until established within the business.
Commutable distance from Dunfermline.

About the Company

We provide a bespoke service in sourcing IT Talent and finding opportunities within the IT sector throughout Scotland, the UK, and also have an international reach. As well as general IT roles, we also have dedicated divisions specialising in Cyber Security and Cloud & FinOps. Our focus is on face-to-face contact with all our customers, both clients and candidates. This enable us to build stronger business relationships and ensure we find people fit for your business and a business fit for you. We value face-to-face meet... Know more