L2 Support Engineer - Ampstek

Job Specifications

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for L2 Support Engineer to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com

Role: L2 Support Engineer
Location: Mechelen, Belgium(Onsite 5days/Week)
Duration: Contract

Job Description:

3-4+ years’ experience providing onsite support in an enterprise environment
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
Diagnose and troubleshoot complex issues related to operating systems, applications, network connectivity, server operations (basic), and security software.
Utilize remote desktop tools and other diagnostic utilities to analyse and resolve technical problems efficiently.
Perform in-depth troubleshooting, including log analysis, system configuration modifications, and application debugging
Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
Extensive experience with Microsoft 365 product family
Basic Knowledge Microsoft Authenticator and Okta Verify for troubleshooting any login issues
Knowledge of Meeting Room setup and configuration
Working knowledge of Active Directory and secure LDAP
Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
Collaborate with L3 support and other IT teams to resolve complex or cross-functional issues.
Very strong working knowledge of Windows 10 and higher
Very strong working knowledge of MAC’s (including JAMF/JAMF Pro and Jamf Connect
Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
Working knowledge of MDE and Other security principles.
Working knowledge of MDM.
Experience with BitLocker disk encryption
Document all troubleshooting steps, resolutions, and configurations accurately in the ticketing system

Thanks & Regards,
Sudhakaran
IT Recruiter | Europe & UK
Email - sudhakaran.m@ampstek.com
Tel - +44(20)45150009
Ampstek Services Limited

About the Company

Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freel... Know more