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1st / 2nd Line Support Analyst

1st / 2nd Line Support Analyst

Hybrid

London, United kingdom

£ 40 /year

Freelance

24-04-2025

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Job Specifications

1st / 2nd Line Support Analyst – SaaS

An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and handle provisioning of equipment and mobile devices. Strong experience with Microsoft Windows and Office 365 is essential in this role.

Role and Responsibilities:
Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service
Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune
Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD, and local Active Directory
Support VOIP setups and assist with infrastructure projects
Maintain accurate IT asset records and ensure cost-effective, consistent procurement of hardware and software
Create and manage technical documentation, user guides, and knowledge base content
Monitor trends, identify recurring issues, and maintain security protocols across devices and systems
Liaise with external vendors for support and procurement, ensuring effective service delivery

Skills and Experience:
Proven experience managing devices and conferencing tools, including Zoom and Teams
Knowledge of infrastructure, cloud, and IAAS strategies
Strong communication skills with the ability to engage effectively at senior levels
Proficient in Windows platforms, Active and Azure Active Directory
Expertise in M365, Teams, SharePoint, OneDrive, and Intune Endpoint Manager
Hands-on experience with Windows Autopilot and ITSM tools (e.g., ServiceNow, Zendesk) and automation

Contract Details:
Rate: £275PD - £300 PD – Inside IR35
Duration: 6 months
Location: London / Hybrid

About the Company

Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organisations. With 20 years’ experience in IT Recruitment in London and Kent, Intec Select was founded on a wealth of experience and high-level, highly regarded expertise. Intec Select has built and established long-term relationships with our clients by delivering a quality service at competitive prices. As a trusted advisor to our clients we fully understand not just their technical... Know more