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IT Support Engineer

IT Support Engineer

Hybrid

Oostkamp, Belgium

Full Time

29-04-2025

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Job Specifications

About the Role

As an IT Support Engineer, you are the primary point of contact for clients encountering software-related issues. Your technical skills and customer-first mindset play a key role in analyzing and resolving problems effectively.

Key Responsibilities
Provide first-line support to customers via phone and email.
Log, analyze, and resolve technical issues in a timely manner.
Contribute to the internal knowledge base by documenting common issues.
Collaborate with other departments to solve more complex problems.
Write and maintain clear user manuals.

Your Profile
Experience or strong knowledge in IT and software support.
Prior experience in a support role is a significant plus.
Customer-focused, patient, and strong communication skills.
Able to communicate fluently in Dutch, English, and French.

What’s Offered
Comprehensive in-house training to master the platform.
Ongoing support from an experienced team lead to foster your growth.
Attractive compensation package
Remote work options
Personal development opportunities, including training and internal mobility
A warm, family-style team culture in a growing organization

About the Company

We're In Five Years, and we're here to help BeNeLux tech and product companies scale with impact. We're not your typical talent agency and that's intentional. Our focus is on finding, assessing, and nurturing exceptional talent in engineering, product, innovation, sales, digital, and design, all tailored for scaling teams. As a leading talent partner, we focus on delivering personalized, high-quality talent solutions designed to match ambitions and support growth over the next five years for both our clients and candidates. Know more