Support Engineer

On site

Coventry, United kingdom

Freelance

02-05-2025

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Expired

Job Specifications

Position: Digital Workplace Support Engineer
Contract Length: 6 months
Location: Coventry, Gaydon, Solihull |Manchester
Rate: £220 a day
Reporting To: PC Support Team Lead
Department: IT End User Services
Onsite: 100% (Shift Rota; May include Bank Holidays)
About the Role:
We're hiring 7 skilled Digital Workplace Support Engineers to join our client's onsite team. As the first point of contact for all IT End User incidents, you'll work across a large, multi-disciplinary environment supporting essential infrastructure. This role is hands-on and user-facing—perfect for an engineer passionate about technology and service excellence.
Key Responsibilities:
Provide first-line support for end-user hardware, software & applications
Manage end-user incidents from identification to resolution
Install and configure Windows 11 & M365 applications
Troubleshoot TCP/IP networks, VPNs, WiFi, DHCP, DNS
Liaise with vendors (HP/Dell) for hardware issues
Work with project teams during IT delivery lifecycles
Support AV equipment, printers, and meeting room setups
Perform root cause analysis and problem management
Maintain SLAs and uphold high service quality standards
Required Skills & Experience:
Windows 11 support (MCP certification preferred)
Microsoft 365 apps admin/support
Hardware troubleshooting (Dell Latitude, Optiplex, Precision)
HP network printers, JetAdmin, Managed Print Servers
L1 support for AV and video conferencing tools
Strong TCP/IP, DHCP, DNS, VPN knowledge
ITIL Foundation (Incident/Problem Practitioner a bonus)
Minimum 3 years in complex IT environments
Proactive and customer-focused with strong communication

About the Company

We are an independent recruitment consultancy driven to provide an excellent service to our clients and candidates. We take pride in our service and delivery and have built strong, transparent relationships with all our customers. How we can help you: If you're looking to resource an entire project or to fill one strategic position, please get in touch on 020 3887 8700 / 0117 403 8888 or email your requirements to hello@macleanmoore.com - we pride ourselves on our speed of response and are looking forward to hearing from... Know more