IT Service Desk Analyst

On site

Manchester, United kingdom

Full Time

07-05-2025

Share this job:

Expired

Job Specifications

IT Service Desk Analyst
£27,000 - £31,000 pa plus bonus and exceptional benefits
Manchester - Hybrid working
We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base.

You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications.

Exceptional customer care and communication skills are also required in addition to your technical expertise.

My client is a leader in their field with an operation that spans Europe, the Middle East, Asia and the US. They have been able to boast an increase of over 20% in their recently announced annual Global revenue.

The hours of work are 3-11pm Monday to Friday and there is a requirement to be onsite 2 days a week in central Manchester.
My client has a commitment to ongoing professional development and the retention of their internal talent. You will be actively encouraged to learn new skills and supported whilst doing so.

This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally.

In addition to the salary offered you would qualify for their bonus scheme and a raft of attractive benefits are also offered.

Some key skills/experience required in addition to the above:
Proven commercial experience working in a similar customer facing IT support function in a large scale environment
Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint)
Experience with Windows 10
Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
Experience of having worked in an ITIL v3 or v4 Framework environment - ITIL Certification would be highly valued, as would Microsoft Certifications
Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps but this is not essential
Apply NOW for immediate consideration.

About the Company

Welcome to Eutopia. Find the Global IT, Technology & Telecoms talent and career opportunities that can transform your world. Whether you're looking for the right people to help your business succeed or looking for your next career move to help you achieve your dreams, we'd love to hear from you. Our approach is to "think big, act small" so we can give you all the support you need whilst also providing that personal service you would expect. In the 20 years since our inception, we have placed thousands of talented indivi... Know more