Job Specifications
About
AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.
Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.
At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.
Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.
Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.
Job Description
WHO WE ARE
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our Company Culture Is At The Heart Of Everything We Do. We Have Our Core Values That Shape Our Daily Interactions And Guide Us In Our Mission
We bring client satisfaction
We are impactful
We go above and beyond
We live one team, one dream
We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.
Learn More About AB Tasty And Our Teams
About Us
Your Journey with Us
AB Tasty on Welcome to the Jungle
THE TEAM
Upon joining AB Tasty, you will become part of our FR Customer Success team. You will work closely with them to ensure that our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.
What You’ll Do
Manage a customer portfolio, maximise its expansion while reducing churn
Act as a strategic consultant to key account clients on long-term testing and personalization optimization strategies
Follow your customer portfolio development (onboarding, consulting, retention, expansion)
Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
Provide Tests and Personalizations technical consulting & set-up with the solution
Analyse and identify new areas for optimization following data analysis
Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users
Lead CRO meetings, workshops & training
Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products
What You’ll Bring
Degree in Business, Economics, IT, Digital or Marketing
At least 3 years work of experience in a related field as a Customer Success or Account Manager for a Saas company
Customer-focused, organised with a proactive mindset
Fluent in French and with excellent verbal and written communication skills in English
Analytical thinker who can translate complex data into profitable marketing plans
Interest in UX, e-commerce, analytics or CRO
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!
WHY YOU WILL LOVE IT HERE
At AB Tasty, We Believe In Empowering Our Team Members To Innovate, Grow, And Succeed Together. By Joining Our Infrastructure Team, You’ll
Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses
INTERVIEW PROCESS
Discovery interview with Christine, Talent Acquisition Specialist.
Hiring Manager interview with Shardène, Customer Success Manager - Team Leader.
Case study
Final meeting with Céline, VP Client.
DETAILS
Contract: Permanent full-time
Location: Paris
Remote: up to 3 days/week
Additional Information
Contract Type: Full-Time
Location: Paris
Possible partial remote