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Field Support Engineer

Field Support Engineer

On site

Brussels, Belgium

Full Time

09-05-2025

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Job Specifications

Job Title: Field Support Engineer.
Location: Brussels, Belgium.
Employment: Full-time, Permanent.
Work mode: On-Site.

Overview of the role:
We are hiring a skilled and reliable Field Support Engineer to be deployed at a leading transportation sector client based in Brussels. This role involves providing second-line desktop and field support across a wide range of devices and systems in a dynamic, user-facing environment.
As part of the on-site IT support team, you will ensure smooth day-to-day operations by resolving technical issues quickly and maintaining high availability of end-user systems. The position offers hands-on exposure to a wide variety of technologies and business-critical hardware, including ticketing machines and payment devices.

Key Responsibilities:
Deliver 2nd line support for desktops, laptops, and mobile devices (Windows, MacOS, iOS, Android).
Install, configure, and troubleshoot hardware and software across various platforms.
Support and maintain specialized equipment such as printers, scanners, ticketing machines, and payment systems.
Perform regular patching, updates, and software deployments using tools like SCCM and Altiris.
Troubleshoot networking issues (Layer 1–3) and coordinate with third-line teams for escalations.
Maintain accurate asset records and contribute to preventative maintenance activities.
Provide onsite support across multiple locations when required.
Uphold health and safety compliance and SLA performance standards.

Technical Skills & Competencies:
Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications.
Experience with hardware repair, PC builds, and peripheral device troubleshooting.
Familiarity with Active Directory, Intune, Knox, SCCM, and Altiris.
Good understanding of network layers and connectivity troubleshooting.
Service-oriented with strong problem-solving skills and attention to detail.
Effective communicator with the ability to work independently and under pressure.

Why Join Us:
This is an exciting opportunity to support a high-profile client in the travel and transport sector. You’ll work in a fast-paced, corporate environment where your technical expertise will directly impact daily operations. We offer a supportive team structure, continuous learning, and the chance to grow your career in IT support.

About the Company

, we redefine business process outsourcing, empowering companies to broaden their horizons. For over a decade, we've established business process management (BPM), resource process outsourcing (RPO) services, and dedicated offshore teams. We've delivered excellent results across the UK and Europe, seamlessly integrating with your core business operations. ? Our unwavering commitment to excellence sets us apart in the industry. We are not just service providers; we are strategic partners, delivering unmatched quality se... Know more