servicenow consultant

Hybrid

England, United kingdom

Freelance

12-05-2025

Share this job:

Expired

Job Specifications

Greetings

We are Hiring ServiceNow consultant position- Remote work

Role : ServiceNow
Rate : GBP 250 per/day Max (inside ir35)
Location : London
Role type : Remote occasional travel to customer office
6 month contract

Responsibilities:
Request Process support:

· Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now

· Collaborate with Service Desk and Ops Teams for Request Management Process activities

· Ensure that Global IT Production Services and partners are following the Request Management process correctly

· Governing Request Catalogues, Forms & Workflows to maintain currency and consistency

· Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience

· Deliver training courses related to Request Management to all IT delivery teams

· Identify and manage continual improvement opportunities from a process, tooling & organizational perspective

· Provide Reports and Management Communication to ensure the correct and timely fulfillment of Service Requests

· Resolve escalations from stakeholders where required
· Identify tooling opportunities to enhance the process.
· Sponsoring, designing and change managing the process and its metrics
· Ensuring that appropriate process documentation is available and current
· Defining appropriate policies and standards to be employed throughout the process
· Periodically auditing the process to ensure compliance to policy and standards

· Periodically reviewing the process strategy to ensure that it is still appropriate and change as required

· Communicating process information or changes as appropriate to ensure awareness to all stakeholders

· Providing process resources to support activities required throughout the service lifecycle

· Reviewing opportunities for process enhancements and for improving the efficiency and effectiveness of the process

· Addressing issues with the running of the process

· Own and manage the process roadmap

- Identifying improvement opportunities for inclusion in the CSI Register

- Working with the CSI manager and process managers to review and prioritize improvements in the CSI Register

About the Company

Adroit People Ltd is a top-notch technology firm focused to deliver Staffing Services, IT Consulting, Implementation and Support Services in UK, Europe, USA, Asia-Pacific and Middle East. Adroit People Ltd creates and implements value-added solutions to its clients. It has got an excellent range of competencies in the implementation, maintenance and support of various technologies including ERP, Oracle and Web Technologies. As an end-to-end solutions/services provider, we strive to give the best solutions to our customers,... Know more