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IT Support - L2

IT Support - L2

On site

Nottingham, United kingdom

£ 27,000 /year

Full Time

12-05-2025

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Job Specifications

Your new company
My client provides secure, transparent, and affordable loans with a commitment to exceptional customer outcomes. Their technology-driven approach combines sophisticated data analytics, credit file insights, and human underwriting for every funded loan. As they continue to grow and enhance our digital infrastructure, they are looking for a skilled IT Support Technician to join their dynamic technology team.
Your new role
My client is seeking a proactive and customer-focused IT Support Technician to provide first-line and second-line technical support to our business teams. This role is crucial in maintaining their technological infrastructure. The main responsibility in this role would be to provide prompt and effective technical support to end-users through various channels (internal communications, and in-person).
Other duties include, but are not limited to:
Manage and complete IT support tickets within agreed SLAs
Configure, install, and maintain hardware and software systems
Support and maintain Office 365 applications and SharePoint environments
Assist with user account management and access control
Perform regular system updates and security patches
Support network infrastructure including LAN, WAN, and VPN configurations
Assist in IT equipment deployment and asset management
Document technical solutions and maintain IT knowledge base
Participate in cybersecurity initiatives and promote security awareness
Support mobile device management (MDM) solutions
Conduct basic troubleshooting of network issues
Assist in maintaining IT inventory and equipment lifecycle management

What you'll need to succeed
2-3 years of experience in IT support or similar role
Strong knowledge of:
Office 365 suite and SharePoint
Windows 11 operating systems
Network fundamentals (LAN, WAN, VPN)
Hardware troubleshooting
Cybersecurity best practices
Mobile Device Management (MDM)
Experience with network equipment (routers, switches, firewalls)
Excellent problem-solving and analytical skills
Strong communication skills with fluency in written and spoken English
Ability to explain technical concepts to non-technical users
Good time management and prioritisation skills
Self-motivated with the ability to work independently
Strong team player with collaborative approach
Customer-service oriented mindset
Ability to adapt to changing priorities
Keen interest in emerging technologies

What you'll get in return
A basic salary of up to £27k.
A chance to work for a genuine market leader in their sector.
Opportunities for progression and promotion.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience

o Office 365 suite and SharePoint
o Windows 11 operating systems
o Network fundamentals (LAN, WAN, VPN)
o Hardware troubleshooting
o Cyber security best practices
o Mobile Device Management (MDM)

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more