Helpdesk Analyst - Proactive.IT Appointments Ltd.

Skills

Communication Monitoring Problem-solving Customer Service Attention to detail Agile Organizational Skills

Job Specifications

Helpdesk Analyst
We are seeking a motivated and customer-focused IT Support Technician to provide technical assistance to external and internal end users. You will be the first point of contact for resolving technical issues related to hardware, software, and network systems. This role requires excellent communication and organizational skills to effectively manage and prioritize support requests while delivering a high level of service. Key Responsibilities
Provide first-line technical support for desktop, laptop, and mobile device users across the Dealer Network and internal teams.
Respond to hardware and software enquiries, ensuring prompt and effective resolutions.
Troubleshoot and support peripheral devices including printers, copiers, and scanners.
Maintain and support the meeting room booking system and other internal applications.
Perform routine daily IT maintenance tasks and system checks.
Create, maintain, and distribute clear and accurate support documentation.
Participate in a rotational weekend on-call schedule, providing remote monitoring and basic support.
Collaborate with a small, agile IT team to ensure professional, high-quality support is delivered.
Undertake additional duties as required, in line with the nature and level of the role. Skills & Competencies
Strong communication skills with the ability to explain technical concepts to non-technical users.
Effective problem-solving and analytical abilities.
Highly motivated team player with the ability to adapt to shifting priorities.
Excellent attention to detail and ability to work proactively.
Flexible, enthusiastic, and customer service-oriented approach.
Helpdesk Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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About the Company

Welcome to Proactive.IT Appointments Ltd. With 30+ years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the preferred partner for many Blue Chip national, global and Government organisations. Our dynamic team has built an unparalleled knowledge of the marketplace. Technology never stands still, so neither do we. We understand the industry trends and technological developments that matter most to our clients in an ever-changing market place, whi... Know more