IT Service Desk Analyst - Michael Page Technology

Skills

Communication Problem-solving Customer Service Training Operating Systems Windows Active Directory

Job Specifications

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department.
Client Details
This professional services organisation is a medium-sized business with a focus on delivering exceptional client solutions. The company operates in Manchester and values efficient processes and high-quality technical support.
Description
Provide first line technical support to staff, resolving IT issues effectively and efficiently.
Monitor and manage service desk tickets, ensuring timely responses and resolutions.
Assist with setting up and maintaining user accounts, hardware, and software.
Collaborate with the wider technology team to escalate and resolve complex issues.
Contribute to documenting procedures and creating knowledge base articles for common issues.
Participate in system updates, patches, and maintenance activities as required.
Support office-based and remote employees with their IT needs.
Ensure compliance with company IT policies and security protocols.
Understanding of ITIL best practice
Excellent telephone manner and professional demeanor
Experience of using call logging software and managing tickets within that software
Knowledge of Microsoft based operating systems with emphasis on Windows 11
Experience with using and troubleshooting Microsoft Office 365 apps
Understanding of Citrix virtual desktops
Some knowledge of Active Directory (user account management)
Experience managing and supporting mobiles devices
Understanding of PC hardware set-up and configuration.
Strong troubleshooting skills with the ability to work as a member of team or individually.
Strong documentation and communication skills are essential.
Excellent time keeping
Full Clean UK Driving license is desirable but not essential.
Comp TIA A+ certification (or similar qualification) desirable but not essential
Willingness and capacity to upskill quickly and efficiently.
Profile
A successful IT Service Desk Analyst should have:
Previous experience in a first line IT support role or similar within the professional services industry.
Knowledge of common IT systems, software, and hardware troubleshooting.
Familiarity with service desk ticketing systems and processes.
Strong communication and customer service skills, with a focus on providing excellent support.
A proactive attitude towards learning and adapting to new technologies.
Relevant IT certifications or training would be advantageous.
Job Offer
A competitive salary in the range of PS28000 to PS30000, dependent on experience.
Hybrid working office based in Manchester city centre
Generous holiday allowance and additional benefits package.
Opportunities for professional development and training in the technology sector.
A permanent, Full time role in a professional services organisation based in Manchester.
A supportive and collaborative company culture that values employee contributions.
If you are ready to take the next step in your IT career, apply today for the IT Service Desk Analyst role in Manchester!

About the Company

Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer lo... Know more