Skills

Communication Time Management Python Microsoft Excel Data Analysis SQL SAP Attention to detail power bi Analytics

Job Specifications

Title: Reporting Analyst

Location: North York ON (Hybrid)

Travel: Possible 20% with work sites in Ontario

** Driver's Abstract REQUIRED **

We are currently seeking a Reporting Analyst to join our Customer Care Analytics team. This role will support day-to-day execution and maintenance of routine reports as well as adhoc requests that support Billing, Collections, Call Centre, Digital Channels, and Compliance functions.

Are you detail-oriented, organized, and comfortable working with data tools to deliver timely and accurate reports? If so, we'd love to hear from you.

What You Will Do

* Prepare and distribute daily, weekly, and monthly reports for Customer Care teams, including metrics related to customer calls, billing, collections and digital channels.

* Maintain and update existing reporting packages using tools such as Excel, SQL, Python and Power BI.

* Ensure accuracy and consistency of recurring reports by validating data sources and applying quality checks.

* Respond to ad hoc reporting requests from team leads and business partners.

* Support reporting needs related to digital adoption, call volume reduction, back-office exceptions, and cost effectiveness.

* Collaborate with IT and business support teams to ensure data availability and resolve reporting issues.

Who You Are

* Post-secondary education in a related field or equivalent experience (1-3 years in reporting or analytics).

* Strong proficiency in Microsoft Excel and familiarity with Power BI, SQL, and Python.

* Comfortable working with large datasets and performing basic data analysis.

* Excellent attention to detail and time management skills.

* Strong communication skills to work effectively with cross-functional teams.

* Experience with SAP Analytics (Business Objects, Crystal Reports) is an asset.

* Valid driver's license and ability to travel as required for the role.

About the Company

The Indotronix Avani Group is an award-winning staffing, consulting, and technology solutions company with a footprint across the United States, Canada, and India. Our clients include Fortune 500 corporations and government entities. The company has won numerous awards including being named in the top 100 Fastest-Growing US Staffing companies 2 years in a row (2019 & 2020) by Staffing Industry Analysts. Know more