Skills

Change Management Agile

Job Specifications

About Phelix

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are growing fast, and work with some of the largest healthcare providers and partners across North America.

About the Role

As an Implementation Coordinator, you will play a critical customer-facing role to deliver best in class SaaS products and digital transformation journeys to our most strategic customers. You will work in an agile team to manage delivery schedules and change management streams. You will coordinate across internal and external stakeholders to successfully plan, map objectives and outcomes, manage and deploy our products to some of the largest players in U.S. and Canadian healthcare. In this role, you are an essential part of our customers' successful adoption and retention of Phelix and digital transformation generally.

What you'll do :

Oversee end-to-end SaaS implementation projects, from planning and scoping to execution and post-launch support
Understand client requirements and partner with internal teams to ensure compliance with delivery commitments
Help shape the company's implementation delivery and support model and processes
Work with cross functional teams to provide ongoing improvement of service management processes and implementation
Proactively identify opportunities for process improvements to help better scale implementation functions
Form strong relationships with customers' key delivery stakeholders

Required Qualifications

2+ years of experience managing SaaS implementations, software deployments, or related tech delivery roles
Proven track record of successfully managing complex projects and delivering high-quality results
Strong understanding of cloud-based technologies, SaaS platforms, and system integrations
Strong client facing experience, including ongoing relationship management
Healthcare industry knowledge or experience

Posting Statement

At Phelix, we are an equal opportunity employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to people-ops@phelix.ai

Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check.

Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.

About the Company

Phelix provides a set of AI powered admin agents for care delivery workflows, including an Inbox Agent, Phone Agent, Outreach Agent and more. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and partners across North America. Know more