Job Specifications
WELCOME TO KFC. HOME OF THE REAL ONES.
We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.
What's the gig? Well, you support our restaurants -- and we'll support you every step of the way. Simple. Our doors are open -- and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job.
THE TEAM
Join our award-winning Marketing team - a driven group of over 50 passionate creatives spanning across Strategy & Innovation, Brand & Retail Management, Digital Growth, Food Quality, and more.
Together, we work to keep KFC at the centre of culture in the UK and Ireland, building on our iconic legacy while creating fresh, relevant experiences for both loyal fans and new customers, with a relentless focus on our world-famous finger lickin' good chicken. Bold, creative, and deeply connected to what matters, our team thrives on pushing boundaries and driving growth.
ABOUT THE ROLE:
KFC UK & Ireland is looking to bring on board a talented and ambitious Junior Marketing Operations Manager. We want someone who not only LOVES chicken but has a real passion for growth and delivering winning results.
Our ambition is to be the undisputed chicken champions. Marketing Operations play a key role in this through the delivery of marketing campaigns across KFC's owned channels. We're looking for an original to join the team - an innovative, experienced and enthusiastic person who always has their finger firmly on the pulse. Someone who wants accountability and can manage the full marketing mix to deliver flawless marketing execution across our complex and growing estate. Someone who 'gets' the fun, fresh, bold KFC brand personality and applies that across all their work.
In this role, there's buckets of opportunity to work across a wide variety of projects within the fast-paced retail environment. You should have existing experience at a similar level within marketing and/or creative services (minimum 3 years brand and/or agency).
WHAT YOU'LL SPEND YOUR TIME DOING:
As a Junior Marketing Operations Manager, you will report into the Head of Marketing Operations and be responsible for delivering flawless execution of key strategic projects to drive transformation for UK & Ireland restaurants. Including:
Multi-channel project management, from briefing through to execution across creative, print/POS and digital within a fast paced and reactive environment.
Build strong relationships with cross functional internal departments, agencies, restaurant teams and franchisees.
Championing a Test & Learn mindset, with the ability to adopt best practices, and implement performance optimisations post campaign go live if required.
Tracking implementation and delivery with our agency partners and raise any blockers that prevent 'right first time' execution.
An acute eye for detail with an innovative mindset that brings fresh ideas and improvements to drive efficiencies and transformation.
You remain curious and on the pulse of new retail developments and the best-in-class high street restaurants to identify ways to optimise our restaurant marketing.
Ability to manage short term delivery with long term planning, constantly being aware of the brand strategy for our growth layers and how the restaurant space can be used to activate through a combination of brand and retail thinking.
WHAT WE'D LOVE FROM YOU:
ABOUT YOU
You have a real passion for restaurant marketing strategy and execution with a combination of creative, executional and commercial acumen.
You're an aspiring future Marketing Director, looking to build your career within an award-winning and talented team.
You are a team player and always ready to roll up your sleeves and get stuck in, we're looking for someone who enjoys pace and wants variety in their role.
You love to take ownership and, in some instances, work independently, jumping at the chance to make your mark and have impact.
You must be self-motivated and able to manage your workload and priorities. You would consider yourself as highly organised!
You have excellent attention to detail - nothing will escape those meticulous eyes of yours!
You are hungry to learn and are proactive with your own development. You are someone who will take the opportunity to learn from some of the best marketers in the business.
And finally, you bring high energy, enthusiasm, and your own special secret recipe to the KFC Marketing team culture.
EXPERIENCE
Minimum 3 years' experience at equivalen
About the Company
In 1952 Colonel Harland Sanders opened the first KFC restaurant in Utah. Since then, his perfectly crafted Original Recipe chicken and its secret recipe of 11 herbs and spices has become famous all over the world, and today we have over 900 restaurants across the UK and Ireland. The Colonel was all about doing things the right way. That means our chicken is delivered fresh from farm to restaurant in 48 hours. It's prepared carefully by hand in-restaurant by trained cooks, using the very best chicken reared to strict welfare ...
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