Job Specifications
We are recruiting an ERP Change Manager (12-month fixed term contract) to join our team based in West Yorkshire (Whitley, DN14 0HR). We offer a hybrid working pattern with a mix of office and remote working.
What will you be doing in this role?
Our Transformation Change Manager will lead and support the change management activities associated with the implementation of an ERP system across UK Operations. This role is critical to ensuring successful adoption of new processes, technologies, and ways of working, while minimising disruption and maximising engagement across all stakeholder groups.
The Ideal candidate:
We're looking for someone with proven experience in leading change management using tried and tested methodologies. Someone who has worked with colleagues across regions to drive transformation and realise post project benefits
What we offer:
Competitive salary
25 days holiday + public holidays (pro rata)
Holiday purchase scheme
Contributory pension
Paid volunteer day to support a cause you are passionate about,
Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests and retail discounts
EAP WeCare service - including a 24/7 online GP and mental health counselling service,
Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,
Free car parking,
A warm and welcoming team environment,
Development and a chance to build a rewarding career.
Key skills and experience:
Proven experience in leading change management for large-scale ERP implementations.
Strong understanding of manufacturing and field service business processes.
Exceptional stakeholder engagement and communication skills.
Ability to influence and build relationships across diverse teams and senior leadership.
Experience in designing and delivering change interventions including training, communications, and coaching.
Strong analytical and problem-solving skills.
Comfortable working in a fast-paced, complex environment with competing priorities.
Required Competencies
Empathy & Emotional Intelligence: Ability to understand and respond to the concerns of individuals affected by change.
Resilience: Maintains effectiveness under pressure and adapts to changing circumstances.
Influencing & Negotiation: Persuasive communicator who can gain buy-in and commitment.
Collaboration: Works effectively across teams and functions.
Strategic Thinking: Sees the bigger picture and aligns change activities with business goals.
Adaptability: Comfortable with ambiguity and able to pivot as needed.
Desirable Skills And Experience
Formal change management qualifications (e.g., Prosci, APMG Change Management, ACMP).
Project management certification (e.g., PRINCE2, PMP) is a plus.
Familiarity with Agile and Waterfall delivery methodologies.
Experience in organizational design and cultural change initiatives.
Your day-to-day responsibilities will include:
Develop and execute a comprehensive change management strategy and plan aligned with the ERP implementation roadmap.
Conduct stakeholder analysis and manage stakeholder engagement across all levels of the organisation.
Lead change impact assessments and readiness assessments across business units.
Design and deliver communication plans, training strategies, and user adoption initiatives.
Collaborate with project managers, business analysts, and functional leads to ensure alignment between technical delivery and change activities.
Identify and manage resistance and develop mitigation strategies.
Monitor and report on change progress, adoption metrics, and feedback loops.
Champion a culture of continuous improvement and change agility.
Experience with digital transformation and business process reengineering.
A bit about us:
Tunstall is a market-leading health and care technology provider.
We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides lifesaving and life changing technology and services to millions of people in 18 different countries.
At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.
Each Tunstall colleague has a superpower... they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.
Equal Opportunities at Tunstall
At Tunstall, we're committed to building a team that reflects the diversity of the communities we serve. We welcome application
About the Company
Tunstall has been at the forefront of technology innovation for the health, housing and social care markets for over 65 years. Its pioneering software, hardware and services enable new delivery models which can transform services across the care continuum, and empower people to live independently and with an improved quality of life.
Tunstall works with social care providers, healthcare services, housing and retirement living providers and charities in 19 countries, improving the lives of more than five million people, incl...
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