Job Specifications
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Position Summary
At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.
The ServiceNow Manager is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Manager will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.
If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!
Key Responsibilities
Design, develop, test, and maintain ServiceNow Integrations following industry best practices.
Implement and communicate best practice principles for Integration implementations ensuring they are well documented and followed by developers, administrators, and 3rd party vendors.
Work closely with cross-functional teams to deliver Integration solutions.
Lead the troubleshooting and resolution of issues/incidents with Integrations.
Accountable for ServiceNow Integration support and lifecycle management for new and existing ServiceNow Integrations.
Possess a deep understanding of ServiceNow reporting and analytics modules.
Utilize advanced features such as Performance Analytics, Report Designer, and Dashboard Builder.
Troubleshoot and resolve technical issues related to reporting and analytics.
Help end users design and build dashboards and reports that provide meaningful insights.
Provide training and support to end users on how to use ServiceNow reporting and analytics tools.
Work with business stakeholders to understand their needs and develop solutions that meet those needs.
Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow.
Ensure SLAs are aligned with business objectives and customer expectations.
Monitor and report on SLA performance, identifying areas for improvement and taking corrective actions as needed.
Manage ServiceNow Event Management configuration and administration.
Troubleshoot and resolve ServiceNow issues.
Working with a user experience mindset to develop and deploy solutions for customers.
Develop, test & deploy ServiceNow solutions in accordance with the Agile methodology
Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions
Qualifications & Experience
Degree in Computer Science, Information Systems, related field, or equivalent work experience
2-3+ years of experience in ServiceNow development and implementation
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
Experience with some of the following ServiceNow modules:
-IT Service Management (ITSM)The starting compensation for this job is a range from $100,000 - $116,000, plus incentive cash and stock opportunities (based on eligibility).
IT Operations Management (ITOM)
IT Asset Management (ITAM)
Service Portal
Experience with the development and maintenance of ServiceNow Integrations using various protocols such as REST, SOAP, LDAP, JDBC.
Experience with ServiceNow Event Management configuration and administration.
Experience with Agile development methodologies
Excellent problem-solving and analytical skills
Strong communication and teamwork skills
Experience with ServiceNow integrations
Experience with ServiceNow reporting and analytics
Experience with ServiceNow scripting languages
The starting pay rate takes into account characteristics of the job, such as required skills and where
About the Company
At Bristol Myers Squibb, we work every day to transform patients' lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you'll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medic...
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