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DELTACLASS TECHNOLOGY SOLUTIONS LIMITED
Service Desk Analyst- French

Service Desk Analyst- French

Hybrid

Chester, United kingdom

Freelance

13-10-2025

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Skills

Communication ServiceNow Monitoring Customer Service Research

Job Specifications

NOTE : Languages Required

* Resource 1: French

* Resource 2: Spanish + Italian

* Resource 4: French + Italian

Essential Duties and Responsibilities

Work as part of the Shift system on the IT Service Desk
Receives and handles requests for service, following agreed procedures.
1st line support: troubleshooting of IT related problems
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records:
Identifies and classifies incident types and service interruptions
Records incidents cataloging them by symptom and resolution
Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Coordinating tickets that cross organizational boundaries to ensure customer satisfaction

Skills required

* Technical Service Desk background

* Familiarity with ServiceNow

* Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese

* Excellent Customer service skills.

* Demonstrate ability to troubleshoot and research application issues.

* Ability to explain technical information to End Users with effective verbal and written communication.

* Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.

* Adhere to Service Desk processes and procedures.

* Present a positive, effective, and flexible contribution to achieving team targets and objectives.

* Highly effective Team player:

o Openly and willingly shares ideas, knowledge, and expertise.

o Communicates constructively.

o Willingness to learn new skills and be open to consider different ideas and alternatives.

About the Company

Deltaclass Technology Solutions (DCTS) is an IT Recruitment and Consultancy Services Company, and we are specialised within Technology hiring. - Supply Permanent / Temporary / Project based staffing Solutions. - Our Recruitment Consultants are very well trained to fulfil our clients need. - Operational global presence in UK, Germany, Netherlands, Sweden, Poland with operations across Europe, India and USA. Know more