Job Specifications
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.
Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.
Job Description
We partner with one of the leading global sports brands, to deliver creative assets globally, working with the internal Comms and Storytelling Team producers to deliver end-to-end strategic and operational marketing services across the entire global comms journey.
We are looking for an Account Director to join us for a fixed term contract through to October 2026 who will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. As an Account Director, you'll be responsible for managing marketing design work across the client portfolio, globally. You will support that process, adopting to market needs, drive innovation, efficiencies, and the creative shoot processes.
You will serve as a strategic advisor to the client, aligning Jellyfish's solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will identify opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.
This is a hybrid position, two days per week, based in our London office.
Responsibilities
Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients
Drive cross-team collaboration to deliver integrated, client-centric solutions
Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
Lead QBRs with the cross functional teams and support the execution of client growth plans
Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
Optimize team resources to enhance client (and internal) team satisfaction and profitability
Identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
Drive client growth by achieving set targets and identifying expansion opportunities
Stay ahead of industry trends and contribute to marketing and innovation efforts
Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
Provide strategic guidance and develop high-quality briefs aligned with client objectives
Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
Delegate effectively to build confidence and capabilities in SAMs and AMs
Foster a culture of excellence, collaboration, and continuous operational improvement
Support onboarding and development of new hires with structured training plans
Consistently deliver clear, persuasive, and actionable recommendations to internal teams and clients
Use our proprietary tools and the data from these tools to help guide clients
Produce high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction score
Qualifications
8+ years of experience in a client facing role at an agency, with a focus on creative asset and campaign delivery in the social media space.
Previous experience managing a small team, encouraging brainstorming and open discussions to foster a creative environment.
Proficiency in understanding social media production, including content creation, scheduling, and campaign execution.
Experience building teams and scopes fit for client purpose, and optimizing to improve profitability and outputs
Effective communication and presentation skills
Ability to tackle challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
A comprehensive understanding of the service your client is using: strong media knowledge, a deep understanding of the production/creative process, and a strong understanding of AI in the creative space.
Additional Information
Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor
About the Company
Jellyfish | Move Faster. Smarter. Together. We're an integrated global digital marketing business, reinventing marketing for progressive brands. Powered by human genius, cutting-edge tech and Generative AI, we create campaigns that moves at the speed of digital. #MoveFaster #MoveSmarter #MoveTogether
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