Skills

Problem-solving Customer Service Training Autonomy

Job Specifications

Admin Assistant - Liverpool

Who we are

Quartzelec is an independent, multi-disciplined service provider, proudly employing over 600 people in the UK and beyond, with a turnover exceeding PS90 million.

We specialise in contracting and rotating machine services, and our expertise in repairing and maintaining motors and generators is backed by over 100 years of experience in the field.

We take pride in being an engineering authority with a strategic global presence, dedicated to meeting the unique needs of our clients.

Join us for a unique experience where we value autonomy, giving our employees responsibility and ownership in their areas of expertise.

The Opportunity

We are currently looking for an Administrator to join our expanding and dynamic team. Based in our Liverpool office, you'll play a key role in supporting the business, ensuring high standards of work and driving continuous improvement in processes and quality.

Key Responsibilities

Act as first point of contact for customers
Plan engineers' work schedules to meet client requirements
Ensure jobs are completed on time and to company standards
Keep client registers and internal systems accurate and up to date
Liaise with clients, tenants, engineers, and the Project Manager
Handle calls, arrange appointments, and resolve queries
Collect and process job sheets/certificates for billing and reporting
Use Excel and in-house systems for reporting and record-keeping
Prepare reminders, letters, and updates via mail merge, text, and email
Provide daily updates to clients and support to engineers
Ensure deadlines are met and high levels of service are maintained
Carry out other administrative duties to support the team

Your Skills & Experience

Strong customer service skills with a professional telephone manner
Previous administration and/or scheduling experience
Confident user of Microsoft Office (advanced Word & Excel)
Organised, detail-focused, and able to prioritise workload
Calm under pressure with problem-solving ability
Clear communicator at all levels, internally and externally
Reliable, punctual, and a supportive team player

Benefits

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

Contributory salary sacrifice pension scheme
Life insurance (4x salary)
Enhanced annual leave plus bank holidays
Company-funded gym subsidy
Annual vision allowance
Free 24/7 remote GP service
Employee referral programme
Long service recognition awards
Paid maternity and paternity leave
Free Electric/Hybrid vehicle charging points

You'll also benefit from:

Employee Assistance Programme
Extensive training via our in-house academy
Career-enhancing training events
Employee discounts and concessions via our perks platform

Why Quartzelec?

At Quartzelec, we're committed to developing the next generation of talent. We're proud to have over 100 apprentices in the business and were recently awarded the Employer Recognition Award (2025) by two of our training providers.

We offer a unique working environment where autonomy and ownership are valued, giving you the chance to make a real impact and grow your career with us.

Closing Date: TBC (we may close early if sufficient applications are received)

Strictly no agencies please.

About the Company

Quartzelec is a leading independent electrical engineering group delivering solutions and services in both UK and global markets. An independent, multi-disciplined service provider, we support the industrial, infrastructure, commercial and service sectors with a unique range of contracting and rotating machine services as well as developing and providing support products offered through the Quartzelec group of companies. An engineering authority with an esteemed heritage; Quartzelec demonstrates over 100 years' experience an... Know more