Job Specifications
We are seeking an End User Services (EUS) Specialist to provide high-quality, hands-on IT support to our employees. In this role, you'll manage the lifecycle of end-user devices, resolve incidents and service requests, and ensure seamless day-to-day technology operations. This is a user-facing, onsite position requiring strong technical expertise and excellent customer service.
End User Services (EUS) Specialist
Paris, France - onsite Mon - Fri
12 Month Fixed-Term Contract
The Role:
Provide Level 1 & 2 support for desktops, laptops, mobile devices, and peripherals.
Manage hardware lifecycle (procurement, provisioning, upgrades, secure disposal).
Deliver high-touch support for VIP users and operate onsite Tech Bars.
Troubleshoot and support Microsoft 365, collaboration tools (Teams, Zoom, Webex), and endpoint security.
Respond to incidents, service requests, and escalations, including critical issues.
Contribute to automation, service improvements, and knowledgebase updates.
Support onboarding/offboarding, account provisioning, and access management.
What you will bring:
Minimum of 3-5 years' experience in End User Computing, Desktop Support, or IT Helpdesk.
Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
Familiarity with ITSM tools (ServiceNow, Remedy, or similar).
Understanding of ITIL processes and strong troubleshooting skills.
Excellent communication skills with a user-focused mindset.
Preferred qualification:
ITIL Foundation
Microsoft Modern Desktop Administrator Associate
CompTIA A+ / Network+
PowerShell/Python scripting knowledge a plus
About the Company
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 29K+ employees in 30 countries, UST builds for boundless impact--touching billions o...
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