Job Specifications
About The Role
We are seeking a motivated and detail-oriented Junior Systems Administrator to join our growing IT team. This entry-to-mid-level role is perfect for someone with foundational systems experience who’s eager to build technical depth in cloud administration, endpoint management, and IT operations within a fast-paced, compliance-driven environment.
As a Junior Systems Administrator, you’ll support day-to-day IT operations, assist with cloud infrastructure management, and ensure smooth performance of systems that power our organization. You’ll work closely with senior IT staff to troubleshoot, document, and optimize systems — gaining hands-on experience across multiple technologies and platforms.
Cloud Infrastructure Support
Assist in provisioning and maintaining resources in our cloud environments (AWS or Azure)
Perform routine maintenance tasks, including system updates and basic patch management
Monitor system performance using cloud-native tools and report anomalies to senior staff
Help manage user identities and access controls (Azure AD, AWS IAM)
Support vulnerability remediation under senior supervision
Application & Systems Administration
Provide Level 1–2 support for proprietary healthcare applications and SaaS tools
Assist with deployment of application updates and patches
Manage user accounts, permissions, and basic configurations
Document recurring issues and resolutions for the internal knowledge base
End-User & Device Support
Respond to IT help desk tickets in a timely and professional manner
Troubleshoot issues related to Windows, macOS, Microsoft 365, and other corporate software
Support endpoint management through MDM tools (Microsoft Intune and/or Kandji)
Assist with employee onboarding/offboarding — device setup, access provisioning, and hardware configuration
Security & Compliance
Follow security best practices to protect sensitive information (PHI/PII)
Assist in maintaining compliance with HIPAA and internal security policies
Participate in periodic security audits and documentation efforts
Backup & Recovery
Support routine system and data backups
Assist in scheduled disaster recovery (DR) drills and documentation updates
Requirements
Required Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–2 years of experience in IT support, help desk, or junior system administration
Foundational understanding of cloud computing concepts and exposure to AWS or Azure
Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience supporting Windows and/or Linux environments
Strong problem-solving skills and a customer-focused mindset
High attention to detail and commitment to maintaining system security and confidentiality
Preferred Qualifications
Relevant certifications such as CompTIA Network+, Security+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner
Experience with SaaS application administration (Microsoft 365, Zoom, Slack, etc.)
Basic scripting experience (PowerShell, Bash, or Python)
Familiarity with ITIL-based service desk processes and tools like Jira Service Management or Freshservice
Exposure to healthcare or other regulated industries a plus
Salary Description $54,000-$65,000
About the Company
CortiCare provides continuous EEG Services for the ICU, NICU or EMU using a robust infrastructure of monitoring personnel and reading neurophysiologists. The first nationwide Telemedicine network of registered electroencephalographic technologists (R.EEG.T and CLTM) and neurophysiologists available 24/7, 365 days a year for full-time or gap coverage. Our clinical team provides immediate notification of patient events so physicians can interpret neurocritical care data in real-time. CortiCare is also a leading provider of in-...
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