Skills

Leadership Negotiation Sales power bi Marketing Digital Marketing

Job Specifications

Key Account Manager — Canada

About the Company

Our client is a highly successful, publicly listed global eCommerce mattress and furniture company that values and empowers an entrepreneurial spirit in all employees. With over 20 years of experience in the mattress and furniture industry, we’ve expanded into 22 countries and plan to grow further in the coming years. To date, we’ve inspired over 2.6 million reviews from satisfied customers.

Your Role

As the Key Account Manager, reporting to the Country Manager/Senior Director of the Canadian business unit, you will be the key contact for select major OMNI Channel retailers, managing sales, promotional, and marketing initiatives across various channels.

Key Objectives

1) Build Relationships & Drive Performance

Develop direct relationships with buyers and category/marketing teams at key retail accounts
Become a preferred partner to key decision-makers
Achieve account-specific sales targets
Negotiate terms and conditions annually
Contribute to defining and implementing growth strategies by retailer
Increase market share and improve base sales rates
Collaborate with internal departments to build and execute high-ROI promotional plans
Optimize product mix for profitability
Review sales, inventory, and forecasting weekly to address stock imbalances

2) Analyze Account Performance

Contribute to the 18-month commercial and forecasting strategy
Manage and analyze customer P&L to assess the impact of key actions
Track sell-in and sell-out performance by brand and share insights internally
Regularly review and optimize online assortments per retailer and locale
Monitor consumer pricing to ensure compliance with local laws
Track competitor activity and initiatives
Prepare and report sales forecasts
Identify new growth opportunities and create actionable plans
Ensure execution of planned initiatives

3) Collaborate Across Teams

Lead coordination with internal stakeholders to optimize key accounts
Ensure eCommerce website content is accurate and aligned with brand standards
Train, mentor, and support onboarding of new team members
Provide weekly sales reports and projections to management
Take on special projects as needed (e.g., showroom setup, product sample delivery)

What You’ll Bring to the Team

This role requires an independent and motivated professional who thrives in a fast-paced, detail-driven environment.

Required Experience & Skills:

Strong understanding of eCommerce and OMNI channel business models
Experience in negotiation and managing customer P&L
Ability to analyze data and uncover growth opportunities
Excellent presentation and business proposal skills
Minimum 5 years managing accounts on an Amazon platform
Knowledge of both direct import and domestic operations
Experience in supply or demand planning
Highly organized, deadline-driven, with strong multitasking skills
Proficiency in Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables); Power BI is a plus
Strong data literacy: able to navigate portals, manage budgets, and interpret performance metrics
Bachelor’s degree in eCommerce, digital marketing, or a related field
Proactive problem solver with a growth mindset
Open to feedback and continual improvement

Career Development Opportunities

Potential paths include Sales Director, Head of eCommerce, or Operational Leadership roles

Additional Information

Hybrid work model; candidates must have a vehicle for office commute
Occasional travel to the U.S. (2–3 times per year) may be required
Competitive salary based on experience and skill level

Job Type: Full-time, Permanent

Compensation & Benefits:

Short-Term and Long-Term Bonus Structure
Extended Health, Dental, and Vision Benefits

About the Company

Altis Recruitment is a recognized leader in the delivery of recruitment and staffing services across Canada. We place qualified job seekers in temporary, contract and permanent positions within Finance and Accounting, Construction, Property Management, Administrative Support, Human Resources, Communications, Medical/Health Professionals and Information Technology, among others. Know more